OTC Specialist
LS&CO
London
8d ago

JOB DESCRIPTION

We are looking for OTC Specialist to support our Wholesale Accounts across the UK, Scandinavian and Nordic Markets with order to cash (OTC) activities.

The role ensures order book integrity and shipment conversion to maximise financial plan, balanced with controlled accounts receivable cash collection management.

The focus of the role is to facilitate timely and accurate execution of order management, returns management alongside facilitate cash collections and reduction of AR aged debt and to maximize the cash flow for LS&Co.

in delivery of revenue and profitability plan.

Key Responsibilities

Act as the first point of contact and take care of all customer enquiries through to resolution such as order handling, shipping notification, missing items, product questions, faulty goods, returns and discounts.

Partner with Sales and Merch Planning and Distribution to resolve supply and delivery challenge and opportunity

  • Effectively review and analyze the order file, highlighting risks and opportunities, highlight impacts directly into weekly forecast submission
  • Act as the first point of contact and take care of all customer enquiries through to resolution such as order handling, shipping notification, missing items, product questions, faulty goods, returns and discounts.
  • Ensure that customer data is maintained, is up to date always with high accuracy
  • In the case of returns, organize collection and return of goods as per Levi’s policies.
  • Building an interface and proactive communications between internal and external stakeholders of the business as such as Customer , Stores, Sales, Merch Planning and Vendor party providers.
  • Ensure the service provider has accurately completed all cash applications in accordance to the SLA’s
  • Get past due invoices paid and identify why invoices have become delinquent so action can be taken where necessary to resolve and avoid recurrence.
  • Monitor accounts for invoices coming due to ensure that payments will be received. Proactively review customer account / statement / websites for clear account subledger.
  • Manage assigned accounts to ensure that the past due balances do not exceed the established past due percentages and that agreed targets are met.
  • Maintain regular communication with customers.

  • Building an interface and proactive communications between internal and external stakeholders of the business as payables departments, Finance, Sales and Vendor party providers
  • Requirements;
  • 3yrs+ experience of customer service experience
  • Fluent in English both Verbal and Written. ALSO fluent in one of the following languages : Danish, Norwegian, Finnish, Swedish
  • Technical experience with SAP or similar ERP system
  • Excel Intermediate level (including VLOOKUP, Pivot Tables, IF statements)
  • Able to handle multiple priorities and conflicting deadlines
  • Must have the ability to work independently to resolve problems by partnering with suppliers and key stakeholders and analyzing data in order to make accurate and timely decisions
  • Excellent organizational / prioritization skills; attention to detail
  • Excellent verbal and written communication skills with an ability to communicate cross functionally across the organization, externally towards both the customer, stores / partners and outsourced supplier
  • Strong interpersonal skills with focus on collaborative teamwork. Ensure optimal relationship with customer by proactively communicating with key contacts to ensure issues are resolved.
  • Can demonstrate clear experience of working to commercial monthly KPI’s ( revenue, OTIF, priority setting)
  • Experience of either online retail partner procedures or FMCG logistical challenges
  • Nice to have :

  • Good understanding of logistical processes across markets
  • Experience of Automatic Replenishment system e.g. VMI (vendor managed inventory) / EDI
  • Financial and Credit Management or Accounts Receivable

  • Experience with supplier portal applications (Vendor Central)
  • Full time

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