Manage the day to day operational activities of a large mixed use building in line with all health and safety, environmental and company procedures, related general legislation and client / tenant requirements.
This includes ensuring the adherence to the budgetary costs and customer service standards and management of onsite personnel.
To ensure the fabric of the building both externally and internally is maintained and serviced to a high standard in accordance with the management contract and agreed budgets.
This includes the achievement of all key performance indicators reference those set by the client and also that of the Company
To be responsible for the drafting, monitoring and reporting of the service charge budget and expenditure for the site(s).
To carry out regular inspection audits of the site(s) and take / organise remedial action if and where required
To ensure the agreed planned maintenance programme carried out in accordance with the laid down timetables
Conduct regular inspections of the building fabric and take appropriate action when required
To work with key stakeholders and external consultants in ensuring a maintenance and repair programme is in place
To compile and maintain records relating to the site(s); e.g. asset register, plans, plant testing, etc., taking any action which may be required
To nurture and develop an effective working relationship with the tenants and ensure operational queries raised by them are dealt with efficiently
To chair where relevant tenant meetings, and to participate accordingly, both individual and group
To ensure all health and safety audits carried out in accordance with the planned programme and all follow up actions carried out within due timetable.
This includes ensuring that Meridian is regularly monitored and updated in accordance with all the Health and Safety requirements
To be responsible for Environmental management on site, in compliance with CBREMS / client policies
To ensure fire and other evacuations are carried out on a regular basis in accordance with the health and safety requirements.
This includes ensuring the emergency plan and related site maps are continually updated.
To liaise with local authorities as appropriate
To oversee and manage major work programmes on site, acting as the liaison point for all parties involved, including on site and external contractors
To produce regular management reports in accordance with the needs of the business.
To assist with the compilation of external contracts in conjunction with the Regional Facilities Manager and the Procurement Department.
This includes ensuring all procurement needs are carried out in line with company policy
Direct line management responsibility of onsite CBREMS personnel. Ensure all CBREMS personnel are trained in accordance with the needs of their roles.
This includes carrying out regular performance reviews, setting objectives for appraisals and general people management.
To oversee and regularly review the work carried out by contractors to ensure the required standards achieved and maintained in accordance with the contractual agreement
Any other duties as in accordance with the needs of the business.
Person Specification / Requirements
Experience of facilities management of property or portfolio of properties. This includes Line Management responsibility for Company personnel and contractors and management of service agreements
Extensive knowledge of technical aspect of premises management
Excellent customer service, interpersonal and communication skills
Good awareness of Health and Safety legislation and knowledge of environmental protection requirements, ideally IOSH or NEBOSH qualified
IT literate together with an understanding and experience industry specific IT applications
Ability to work on own initiative and within a pressurised environment
To have come from a technical background with extensive experience of managing hard services