Customer Quality Advisor
Pertemps Bond
3d ago

Customer Quality Agent

Location : Barnsley

Salary : £21,645 per annum

Hours : Monday to Friday from 8 : 30am 8 : 00pm (up to 45 hours per week)

Job Purpose

To ensure all our client’s customers are 100% satisfied with their new doors or window installations. This is an early-life’ proactive service function which looks to quickly identify quality / installation issues on newly fitted products.

In cases where customers display signs of dissatisfaction, our clients Customer Quality Agents will take full ownership and work across internal departments to resolve the customer issues quickly and professionally to their satisfaction, with a first-time resolution in mind.

Key Responsibilities

  • Taking full ownership of customer issues in the early days of new installations (0-14 days)
  • Working collaboratively across departments to agree corrective actions and accountability
  • Ensuring high levels of communication with customers, both verbal and written
  • Tracking through to completion all cases and ensuring the customer is fully satisfied
  • Reporting of open cases and escalating where SLA’s are breached
  • Building strong and collaborative relationships with key internal departments and depots
  • Delivering the highest standard of customer service to all internal and external customers
  • Capturing quality data and recording correctly to ensure best possible resolution outcomes
  • Ensure GDPR regulations are followed
  • Person Specification :

    We are looking for team players who are enthusiastic about great customer service and put the customer at the heart of everything they do.

    You will thrive in the fast-paced environment and be able to listen to the customers attentively and professionally to understand their needs and provide the best possible resolution.

    You will need to be extremely well organised, have good prioritisation skills and be able to work well under pressure.

    Required Skills and Experience

  • A minimum of 1 years’ experience within a customer service or customer facing role
  • Excellent communication skills (written and verbal)
  • Ability to deal with demanding customers and escalations
  • Energetic, creative thinker who can work unsupervised and under own initiative
  • Excellent organisational and analytical skills
  • Excellent written and spoken communication skills
  • Excellent working knowledge of basic IT systems
  • Highly organised, positive, and enthusiastic
  • Able to communicate effectively with both internal and external customers
  • To be tenacious in your approach and have a can-do attitude
  • Benefits include

  • 28 days holiday per year
  • Free parking
  • Appropriate training will be provided as the role demands ensuring the individual is set-up for long term success
  • A succession plan in place where you can grow your career
  • Lively modern office and supportive team environment
  • Genuine career prospects for the right people
  • Our client is a strong believer in promoting from within and have a dedicated succession plan in place for all new starters into the business.

    If you are looking for somewhere where you can truly develop your career, where you may not have been given the opportunity to flourish previously, then : click apply or pick up the phone, call Leeds Pertemps and ask for James Horton for more information.

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