Training & Development Lead
Home Instead, Inc.
Norwich, United Kingdom
23h ago

Company Description

Do you enjoy training and mentoring others? Would you like to take the next step in your career?

As a Training & Development Lead, your role will include training, developing and supporting our CAREGiver team to have a great experience of working with Home Instead.

Job Description

Role Responsibilities :

  • Deliver Home Instead training programmes to CAREGivers including Learning & Development Programme, Dementia Training, End of Life Training, Moving & Handling, Medication, Stoma Care, Catheter Care, and Basic Life Support
  • Manage completion of the Care Certificate for CAREGivers
  • Deliver training / coaching at client properties
  • Lead CAREGiver team meetings
  • Complete back to work interviews following sickness absence
  • Support CAREGivers with any queries they may have
  • Support performance management and disciplinary procedures
  • Participate in on-call duties
  • Organise, lead, and support staff retention initiatives e.g. social events, surveys, reward & recognition programmes etc.
  • Support CAREGivers with personal development plans and identify their development needs
  • Work closely with the Client Experience Team to ensure CAREGiver’s provide an outstanding client experience
  • Essential :

  • Good communication skills with the ability to build rapport quickly
  • Organised and flexible to meet the needs of the business some evening and weekend work may be required
  • Full driving licence and means of transport to provide training and support at client’s homes
  • Good working knowledge of IT systems e.g. Microsoft Office
  • Passion for delivering the highest quality care to clients and helping them to live safely and happily in their own homes
  • Desirable :

  • Experience of training, supporting, and supervising staff
  • Level 3 NVQ in Health and Social Care or equivalent qualification or willing to study to complete this qualification
  • Knowledge and understanding of legislation and regulations specific to Health and Social Care
  • Training qualification or willing to study for this
  • Experience of using a Learning Management System (LMS)
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