Customer Service and Security Officer
Apcoa Parking UK
reading, South East, UK
1d ago

The Role

As a market leader in the Parking industry, we pride ourselves on offering tailor-made solutions to our clients. We have award-winning learning and development teams.

Our Human Resources department coordinates our Investment in People strategy in which we currently hold Gold status, putting APCOA Parking Services within the top 1% of UK companies.

We are recruiting for a Customer Service Advisor to join our Network Rail Team, to resolve customer’s concerns, patrols car parks, deters crime and implements traffic control measures whilst maintaining the prescribed standards of quality, cleanliness, safety.

To provide a high standard of customer service to all car park users.

What You'll Do :

Conduct hourly patrols in line with Client instructions ensuring that they are recorded using the APCOA Mobile Worker App.

Ensure procedures for issuing tickets and collecting cash is adhered to.

Ensure procedures for handling and banking cash is adhered to.

Maintain compliance with company policies on Health & Safety.

Follows up on recommended adjustments to ensure customer satisfaction.

Report identified criminal activity in accordance with company procedures.

Operate and clean parking control equipment as appropriate.

Regulate entry and exit of vehicles to and from car park.

Safeguard takings in accordance with company procedures.

Ensure Parking Enforcement is correctly reported and recorded.

Ensure all faults are reported and recorded following the correct procedure.

What You'll Bring :

Excellent customer Service

SIA Security Guarding / Door Supervisor.

Be smart and Professional

Problem solving skills

Self motivated, pro-active nature

Approachable and able to work as a part of a team

Be able to prioritise and multi task

What We'll Offer You :

Full Time hours Shift Work : 12 hours per shift 07 : 30 am-19.30 pm / 19 : 30 pm 07 : 30 am. 4 on / 4 off

£20,803.92 per annum

Training and Development


Employee Discount Scheme

Must be over 18 to apply

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.

We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.

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