The Role
As a market leader in the Parking industry, we pride ourselves on offering tailor-made solutions to our clients. We have award-winning learning and development teams.
Our Human Resources department coordinates our Investment in People strategy in which we currently hold Gold status, putting APCOA Parking Services within the top 1% of UK companies.
We are recruiting for a Customer Service Advisor to join our Network Rail Team, to resolve customer’s concerns, patrols car parks, deters crime and implements traffic control measures whilst maintaining the prescribed standards of quality, cleanliness, safety.
To provide a high standard of customer service to all car park users.
What You'll Do :
Conduct hourly patrols in line with Client instructions ensuring that they are recorded using the APCOA Mobile Worker App.
Ensure procedures for issuing tickets and collecting cash is adhered to.
Ensure procedures for handling and banking cash is adhered to.
Maintain compliance with company policies on Health & Safety.
Follows up on recommended adjustments to ensure customer satisfaction.
Report identified criminal activity in accordance with company procedures.
Operate and clean parking control equipment as appropriate.
Regulate entry and exit of vehicles to and from car park.
Safeguard takings in accordance with company procedures.
Ensure Parking Enforcement is correctly reported and recorded.
Ensure all faults are reported and recorded following the correct procedure.
What You'll Bring :
Excellent customer Service
SIA Security Guarding / Door Supervisor.
Be smart and Professional
Problem solving skills
Self motivated, pro-active nature
Approachable and able to work as a part of a team
Be able to prioritise and multi task
What We'll Offer You :
Full Time hours Shift Work : 12 hours per shift 07 : 30 am-19.30 pm / 19 : 30 pm 07 : 30 am. 4 on / 4 off
£20,803.92 per annum
Training and Development
Pension
Employee Discount Scheme
Must be over 18 to apply
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.
We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
