Web Application Support Analyst
D R Newitt & Associates
6d ago

Job Description

A well-established and growing company in Burton upon Trent are currently undergoing a big digital drive and as a result have a requirement for a Web Application Support Analyst to join their Application Support team.

The Web Application Support Analyst is responsible for providing in-depth IT Technical support of web and digital services along with supporting a number of in-

house and retail applications.

If you come from an IT Support background and have a keen interest in web and application development then this could be the perfect opportunity for you.

Key responsibilities :

  • Support for mobile, CRM and web applications.
  • Supporting the retail and service desks to ensure complex digital issues are identified and resolved in a responsive and efficient manner
  • Investigation and resolution of incidents and problems within the applications supported by the Retail Application Team
  • Working with third party suppliers that deliver outsourced services, including Zonal, Zone, Celerity, Fourth, Eagle Eye to identify and resolve problems and manage cross supplier issues.
  • Key skills :

  • Strong understanding of web technologies
  • In depth knowledge of the use of digital services in the retail sector
  • Mobile application support
  • SQL server knowledge
  • Strong customer service skills
  • This is an excellent opportunity to join a well-known brand and be part of a growing organisation.

    The Web Application Support Analyst can expect a competitive salary and attractive package including generous staff discount.

    For more information please get in touch now.

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