Team Leader - Tailormade
11d ago


Travelopia is a pioneer in the specialisttravel sector, with a portfolio of more than 50 independently operated brands,most of which are leaders in their sector.

Sailing adventures, safaris, sportstours, Arctic expeditions our brands are as diverse as they are exciting,creating unforgettable experiences for customers across the world.

The UK Adventuredivision constitutes the Exodus Travels, Trek America, Grand AmericanAdventures & Headwater brands, and offers a diverse range of experiences toa wide range of discerning customers in multiple markets including North America and Australasia.

It’s an exciting time to join as there are big growth opportunitiesacross the brands.

The Tailormade Team Leader’s main purpose is tomaximise the sales made by the tailormade team; support and manage theperformance of the team and work closely with the Head of Sales and other salesteam leaders.

This is a sales & line management role and the individualwill be measured on the success of the team’s sales in line with the overallcompany objectives and strategies.

The active / adventure sector in the travel industryis enjoying a period of strong growth, especially in the UK. We want tocapitalise on this and ensure that all is being done by the consultants toconvert as many leads in the most efficient way possible whilst stillguaranteeing the normal high levels of service.

What you will be doing

  • Maximising sales opportunities, through effective and constant supervision and supporting of phone team members.
  • Conducting regular 1 : 1 meetings and, where necessary, (regularly) implement performance management against measurable KPI’s
  • Regular call listening / client-handling observation both with consultant and without them (followed by feedback session) to ensure call standards remain of the highest quality
  • Regular reviews of client email quality and turnaround times
  • Review margin / booking composition to ensure quality and margin integrity.
  • Motivate the team using various incentives and support
  • Responsible for organising and delivering (short, often 1 : 1) internal training sessions, sales skills coaching, product knowledge training and liaising with L&D for relevant external sessions.
  • Maintaining a sales’ culture where the team are aware of the expectations in place and communication is regular and consistent.
  • Follow any assigned reporting routines as delegated by the Head of Sales.
  • To ensure personal development of Tailormade Team members through active, carefully documented line management.
  • To liaise closely with other Sales Team Leaders to ensure achievement of department objectives increasing bookings and conversions, improving customer service.
  • To provide cover when necessary.
  • To ensure service levels (HEF), lead conversion, gross margin, productivity (margin per day) are within Key Performance Indicator Targets.
  • Ensure the team follow direction from Product Managers and other Exodus staff to ensure the appropriate product is being advertised and sold to maximise company sales
  • Handle and solve problems associated with escalated bookings from Sales Consultants
  • Liaise with the Customer Service department where complaint resolution is concerned.
  • Whatwe are looking for

    Strong sales background with experience andsuccess in a previous leadership position

    Used to setting, driving, achieving andrewarding sales targets

    Excellent written and spoken communicatorwho builds relationships quickly

    Demands high standards of customer serviceand understands the importance of attention to detail

    Thrives in a sales environment and enjoysmanaging and training individuals to ensure standards are constant

    Has a strong positive character and is usedto dealing with pressure

    Ambitious and keen to progress and developtheir own career

    Likes to get their sleeves rolled up and beinvolved

    Experience working in the leisure travel sectorand good geographical knowledge would be beneficial

    Knowledge of Amadeus / Galileo GDS systemuseful

    Ability to present effectively using Powerpointand use Excel to at least an intermediate level.

    Good organizational skills are key.

    Working withus

    Join us and in return you'll be rewarded with :

  • Competitive salary
  • Various employee discounts and offers
  • Contributory Pension scheme
  • Career progression opportunities
  • Please note that for all benefits, details wereaccurate as at the date of publication. Any changes will be notified to youupon your start with the Company.

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