You’re a caring person with a friendly manner and smart appearance. You’ve got experience dealing with the general public.
Ideally, you’ll have worked in a care home setting. You’ve got a good basic education with GCSEs (or the equivalent) including English and Maths.
You also know your way around Microsoft Office. Customer service is something you really enjoy and you’re good at dealing with all sorts of people face-
to-face, on the phone or by email. You’re a multi-tasker who can work well under pressure and uses initiative. You like the idea of being part of a friendly team, working together and contributing to the success of your care home.
As the first person customers meet when they come to our home, your role is vital. We’ll expect you to welcome visitors in a friendly, professional way.
You’ll also make sure the Visitor’s Book is completed properly and that the right team member is told of the arrival. You’ll need a courteous telephone manner and be able to reply promptly to email enquiries.
As well as providing great customer service, you’ll be responsible for general office duties such as helping with the payroll.
As front of house’, you’ll be a valued member of our team. You’ll receive excellent support from your colleagues and quality training to progress in your career.
As a Receptionist / Administrator at Care UK, you can look forward to :
Competitive pay we pay more than the average Fast-track career options, e.g. into management roles Quality training to develop your skills Flexible hours Bank holiday enhancements Stakeholder pension Childcare vouchers Free uniform Thousands of online and in-store discounts
About Care UK
We run over 120 homes and day clubs across the UK. We provide residential, nursing, dementia and end-of-life care for older people.
As one of the UK’s leading care home providers, our goal is to help every employee fulfil his or her potential with first-
class training and support.
Heatherbrook is a modern, purpose-designed care home set in a quiet residential area of Romford in Essex.
We provide personalised nursing and respite care for older people living with Alzheimer’s or other forms of dementia.
Our experienced and compassionate team spends lots of time getting to know every resident, so that we can provide care that is as individual as they are.
We work closely with residents and family members to find out about each person’s lifetime experiences, interests and abilities, and to create tailored care plans.
Many members of our team have worked at Heatherbrook for a long time some have been here since the home opened in 2002 so residents are always surrounded by familiar, friendly faces.
It helps us to provide consistent, person-centred, high quality care.
Care UK is committed to ensuring that it employs people with the right mix of talent, skills and potential and will assess every applicant fairly regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background.
Having a criminal record will not necessarily prevent you from working with us, it will depend on the nature of the role and background of any offence.