CRM Executive
TUI Group
Luton, United Kingdom
20d ago

Ref : TUIHO03116

Business Area : Marketing

Contract : Fixed Term

Reporting directly to the Campaign Operations Manager, the CRM Executive is key to maintaining, building and scheduling our automated, multi-

channel campaigns. Through the use of our CRM tool (IBM Campaign) you’ll keep a close eye on our daily campaigns, apply claw backs where needed and ensure that all campaigns have gone at on time and as expected.

You’ll take ownership of building new exciting and engaging campaigns and become a data expert in your area of the customer journey.

This is an ideal opportunity for someone looking to take the first step towards specialising in Database Marketing and CRM

This role is being offered on a 12 month fixed term maternity cover.

As a CRM Executive you will be responsible for the maintenance and scheduling of our automated multi-channel daily / weekly campaigns.

You will ensure that data attributes are available for the successful scheduling of the daily run and raise issue logs with internal / external stakeholders if we have failures.

You’ll need to be proactive and on top of multiple daily reports from stakeholders across the business assessing any potential issues which may impact our campaign performance.

You’ll work very closely with colleagues in your team and assist in the resolution of campaign flowchart failures.

Optimization and enhancements will play a key responsibility in your role. You’ll assess current performances and advise colleagues on better ways of selecting customers in accordance of data briefs.

You’ll assist in the Quality Assurance (QA) of our campaigns. Checking and validating that campaign selections are best in class.

As a CRM Executive you will work with stakeholders across the business to build new and engaging campaigns on our new tool -

Campaign Self Service. Working on our core brands you’ll act as a data expert, advise stakeholders on what is achievable and work with internal teams to implement new data feeds, analytical requirements and arrange for SFTP access when needed.

You’ll be confident about our data selections and ensure that we adhere to our Data Protection Policy at all times.

  • A genuine interest in CRM and Database Marketing
  • Experience in CRM or campaign selections beneficial
  • Experience of Campaign Management Tools (Unica preferred) beneficial
  • Strong on Excel, Word & PowerPoint.
  • Experience on Access beneficial
  • Proficient with using SQL
  • Analytically minded and strong critical thinking abilities
  • Excellent communication skills
  • Strong stakeholder / project management skills
  • Exceptional attention to detail
  • Knowledge of Data Protection Act
  • TUI Group is the world’s number one integrated tourism group. Covering the entire touristic value chain under one roof we employ 76,000 people in over 100 countries and offer 20 million customers comprehensive services in around 180 destinations worldwide.

    Help make our customers smile and in return you will receive a competitive salary, pension scheme and further benefits such as generous holiday discounts, great rates with foreign exchange and discounts with retailers.

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