The Senior Analyst OTC Hotel Accounting will work with the Team Leader OTC Hotel Accounting within Hilton's UK Centre of Excellence.
They will support developing and implementing the Order to Cash strategy for Hilton within the UK.
The Senior Analyst will be expected to work closely with, advise and recommend to Hilton's UK Senior Management on optimum delivery solutions which can be expected from a progressive Order to Cash service.
The Senior Analyst is also responsible for co coordinating and managing the delivery of day to day tasks and supporting the development of team members, as well as representing the function to other areas of the business when necessary.
What will it be like to work for Hilton?
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.
If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member.
Because it's with Hilton where we never forget the reason we're here : to delight our guests, Team Members, and owners alike.
What will I be doing?
Under the guidance of the Team Leader of OTC Hotel Accounting, the Senior Analyst will be responsible for the delivery of OTC processes to the agreed timetable and Service Level Agreement.
The Senior Analyst will ensure Hilton's Centre of Excellence offers a seamless, efficient and customer focused experience which maximises on output without compromising the quality of service.
The ability to recognise how to maximise process efficiencies and effectiveness is considered essential.
The Senior Analyst will work with the team to support the delivery of change programmes, which will involve maximising the benefits available to deliver best-
in-class centralized Hotel Accounting services.
Key to the success of the role will be the ability to communicate and influence at all levels, both internally and with external stakeholders, as well as build & maintain effective business and 3rd party relationships.
Experience of working on projects and the ability to simultaneously manage multiple tasks and deliver to tight deadlines are considered essential elements of this role.
The Senior Analyst will possess the capacity to effectively contribute towards a strong customer service while ensuring that a robust control environment is maintained.
The Senior Analyst will participate and play a part in provoking a sense of empowerment in the pursuit of first class service, supporting the delivery of OTC strategies and the team activities on a day-
to-day basis; this will require meticulous attention to detail, the ability to understand and interpret business metrics within the OTC arena and make recommendations where appropriate.
They will also support the review of OTC Service Level Agreements (SLA's), assisting with the refinement and ongoing monitoring to ensure that agreed service delivery metrics are achieved / exceeded.
What are we looking for?
Liaise with key customers and stakeholders to enable an efficient operation of OTC processes in accordance with Service Level Agreements
Organise and coordinate the workload of the OTC team to deliver efficient output within required deadlines exercising a sound understanding of the KPIs surrounding the tasks
Support the streamlining of processing within the function, ensuring best practice is adopted
Set-up team meetings, huddles, etc. pertinent to work assignments and other business related activities as required
Contribute to the delivery of the relevant metrics in relation to team activities and drive improvement across the business
Provide guidance and support to the business on operating best practice, regularly participating on calls and attending meetings with Front Office and GCE teams within properties
Organise and deliver a schedule of credit meetings with all properties in the HAFS programme, publishing relevant aging and performance information ahead of the calls
Assist Team Leader and Senior Manager with the coordination of information relating to third-party service providers (outsourcing provider, auditors, valuation specialists) ensuring all necessary information is compiled, reviewed and approved
Continually analyse and provide input to the Team Leader and management in evaluating the effectiveness of processes and implement actions to streamline the processes and maximise efficiency
Monitor and make recommendations for the aged debtor and unallocated cash, managing corrective actions to ensure the processes are optimal and any aged balance is appropriately explained with corrective action taken to resolve
Provide input to the review and monitoring of SLAs / OLAs to ensure all agreed service delivery in accordance with agreement(s).
Work with allocations and other functions to monitor and resolve queries and escalated items, ensuring the required payment cycles are maintained
Ensure all monthly closing activities and month-end reporting are carried out per guidelines and deadlines liaising with Corporate OTC colleagues and SSC teams to resolve issues and ensure a clean close is achieved
Deliver the balance sheet reconciliation processes ensuring unreconciled items are cleared immediately
Provide input to the team member performance reviews, supporting development and building competence with relevant employees through training, best practice sharing etc
Coordinate and deliver cross training plan which is aligned to OTC Skills Matrix, or similar tool, and ongoing training needs for OTC team
Positively participate in an environment that encourages the team to maintain and update the department documentation to reflect current processes
Maintain an upbeat, positive and motivated demeanor
Ensure the privacy and security of confidential information
Research support for AR and other related disputes and compilation of supporting documentation to reach resolution
Engage with other location teams to obtain input to resolve disputes
Identify and propose any adjustments required, providing the relevant support documentation, in line with controls requirements
Maintain Dispute Resolution documentation in accordance with Hilton standards
Perform follow up based on analysis of collections schedule on outstanding payments from group master and convention related billings
Assess collections status and present determination to write off payment per credit procedures to Team Leader OTC Hotel Accounting
Maintain OTC records and documentation in accordance with Hilton standards
Drive completion of OTC Hotel Accounting special initiatives as directed by the Team Leader OTC Hotel Accounting
Research and responds to information requests from internal departments and management
Be liaison point for hotel teams for all OTC related matters
Regular review and analysis of pre close reports, contacting relevant teams with instructions on how to resolve ahead of close
Provide close effectiveness checklists and feedback ahead of COE meeting on day 3
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the Go Hilton Team Member Travel Program, which provides reduced hotel room rates for you, your family & friends! We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.
Required Qualifications :
Self-starter with a can-do' approach who takes an initiative in implementing goals, comfortable operating with a cool-
head under time constraints, and effectively handle concurrent demand
Able to handle multiple demands and appropriately prioritise responsibilities
Critical thinkers who use both quantitative and qualitative analytical skills including the use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Strong analytical and technical skills with exposure to general ledger accounting and reconciliations
Ability to exercise sound judgment, critical thinking, quantitative & qualitative analytical skills and decision making skills to consider the relative costs and benefits of potential actions and to provide recommendations for optimal solutions
Strong interpersonal skills and able to maintain effective working relationships with co-workers, managers and clients with well-
developed written and verbal communication and comprehension skills
Ability to identify financial issues, recommend and execute mitigating actions
Good knowledge of finance modules of an ERP system such as SAP, Oracle, PeopleSoft
To have extensive professional experience
To have some experience in a relevant field
Proficiency in Microsoft Excel, Word, and Outlook
Preferred Qualifications :
Experience working in a corporate environment
Hospitality industry experience
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