Change and Release Manager
ASOS
London, GB
17h ago
source : Fashionunited

ASOS burst onto the scene in 2000 and now has 9 country-specific websites, shipping to 240 countries.Our Head Office is based in London, along with several other key offices located around the globe, including the US, France, and Germany.

We have 80,000+ product lines with 3,000+ being added every week. We have over 3.2 million visits daily and over 13 million active customers.

Our ambition is to be the world’s no.1 online fashion destination for 20-somethings, therefore it is vitally important to us that we continue to attract top talent across the globe to help us realise our goals.We look for people who are :

  • Brave
  • CreativeIf you want to work in a place where fashion and technology make perfect partners, check out some of our opportunities and get in touch!Change and Release ManagerASOS Technology is going through an exciting period of transition and major investment.
  • this includes a number of strategic programmes to deliver the amazing technology and business solutions to support our ambitious global growth plans.

    At the heart of these plans is the rebuilding of our digital platforms and channels to provide the best shopping experience for our customers.

    Our plan is designed to enable us to really put our mobile experience first, enable personalisation and support a data driven organisation.

    We are also making significant investments in all our Buying, Merchandising, Finance and People systems with the latest toolsets and applications to accelerate the next phase of our global growth.

    We are also improving our ways of working within Technology to enable autonomous platform development and improve our engineering and agile practices.

    Change and Release ManagerAs a Change and Release manager, you will manage and execute a consistent change & release process for a range of ASOS Technology services.

    Managing the process lifecycles which include scheduling, coordinating and end to end management of changes and releases across the company for multiple applications across various platforms for internal and external customers alike.

    The scope includes all change and releases to IT systems and services inclusive of application updates, operating system patches, security improvements, hardware upgrades, projects and programs.

    You will ensure that standardised methods and procedures are used to enable the efficient and effective deployment of releases.

    As a Change and Release manager you will work collaboratively with all stakeholders in software development projects and be supportive of developers, testers and agile delivery teams.

    This position works with a multitude of stakeholders to improve software engineering processes and practices associated with continuously building, deploying, and updating software and environments.

    You will be accountable for the daily operational management of releases and changes, the move to and on-going management of a continuous delivery / standardised change as well as continuous improvement of the processes.

    The requirements and scope of the role includes, but is not limited to, the following key elements under both change management and release management functions.

    Cross functional core responsibilities : The Change & Release Manager role is responsible to manage the day to day changes and releases implemented within the ASOS estate.

    As a process manager you will ensure that standard methods and procedures are used for the efficient handling, scheduling and deployment of changes and releases to minimise the impact of change related incidents, without effecting service quality.

    Considerable interaction with both internal customers and external service providers is a key aspect.

  • Ensure that all changes and releases are categorized correctly with appropriate level of detail based on the type, model and activity
  • Perform impact and risk analysis on to ensure the risks / impacts to customers and services are thoroughly understood and to ensure that appropriate actions have been planned to minimize both the risk of failure and the impact on customers
  • Responsible for managing the process for tracking changes and releases across controlled environments and across a multi supplier environment
  • Manage risks and resolve issues that affect release scope, schedule and quality
  • Accountable for the schedule of implementations to ensure that it does not conflict with other planned changes, releases or events
  • Ensure effective communications and notifications are distributed in a timely fashion and at the appropriate level for the target audience
  • Act as the SME for all policies, models and processes to all stakeholders across various business locations
  • Responsible for agreeing service downtime with relevant stakeholders
  • Support, drive and deliver Continuous Service Improvements (keep abreast of industry trends, implement best practice, evaluate new tools and techniques, automate processes and upgrade underlying technology)
  • Work with other change and release managers across locations to maintain the schedule of release across all ASOS release streams and environments, resolving conflict as required
  • Ensure that release retrospectives and PIRs are conducted, lessons learned documented and actioned accordingly utilising other service management processes as relevant
  • Develop, co-ordinate and promote change and release management process activities
  • Ensure integration of managed processes with other Service Management process such as Incident and Problem Management
  • Develop and maintain the standard change and continuous release catalogue through collaboration with support from service delivery managers
  • Work with Service Delivery Managers to capture business events that require amendments to the change and release processes, capturing, communicating and managing these as relevant
  • Provide guidance on Change & Release Management to all support staff and assist in their training and knowledge developmentRelease Management : The Release Management responsibilities of the role including managing and maintaining the aligned Domains forward scheduled of releases within the planning tools and working closely with a wide variety of stakeholders both within IT Service Management as well as within domains and platforms across IT to centralise the view of all releases.
  • You will support the function in defining the IT strategic direction for release management policies, processes and tools for IT to ensure the process requirements of release management are built-in.

    Key responsibilities include :

  • Support platform teams regarding deployment strategies
  • Promote release management best practice and provide guidance as appropriate
  • Schedule and allocate resources and environments to support releases
  • Maintain release policy, process and instruction documentation ensuring all stakeholders adhere to processes
  • Define and champion the requirements for a release at each stage of the deployment process, ensuring appropriate quality gates are in place and adhered to
  • Ensure that release tracking systems are updated and accurately reflect the current state
  • Conduct release readiness reviews and take part in go / no go decisions for areas of responsibilityChange Management : The Change Management responsibilities of the role include having a holistic view of all change across ASOS and scheduling change ensuring no conflicts.
  • You will be working closely with a wide variety of stakeholders both within IT Service Management as well as within domains and platforms across IT (including supply chain / warehousing).

    Key responsibilities include :

  • Support change requestors regarding implementation strategies
  • Promote change management best practice and provide guidance as appropriate
  • Manage the tools and technologies involved in change management processes to ensure they are appropriate and effective in delivering the desired outcomes
  • Enforcing change freeze and maintenance windows in line with the demands of the business
  • Provide appropriate reports and management information to supplement Service Management processes
  • Maintain change policy, process and instruction documentation ensuring all stakeholders adhere to processesReporting and Reviews :
  • Produce metrics for both service, performance and quality against the Change and Release Management processes and functions on a periodic basis
  • Ensure regular reporting on determined KPI measures and the delivery of quality metrics
  • To regularly review performance and contribute to Continuous Service Improvement activities.
  • To initiate and utilise trending data to identify, and subsequently address, any process failings or issues within the processes.
  • Attend Platform Service Reviews and any other meetings / forums to champion the change and release processes and IT Service Management as a wholeAttributes : We are looking for an experienced Change and Release Manager with a solid understanding of service management best practices.
  • You will have a practical approach to adopting and adapting processes to suit the needs of the business.Essential

  • Previous experience of working in a large-scale and diverse a retail / e-commerce business incorporating Change and Release Management and awareness of other ITIL related disciplines particularly Service Delivery Management and Incident and Problem Management.
  • Significant change and release management experience in an AGILE SDLC environment
  • Significant change and release management experience with services hosted in Azure
  • A solid understanding of change and release management best practices
  • A solid understanding and experience of continuous delivery and deployment
  • A sold understanding of Agile methodologies (e.g. SCRUM)
  • Experience in documenting / revising processes & procedures
  • ITIL related certifications are desirable
  • Strong stakeholder management skills and an ability to influence and persuade others
  • An analytical approach with experience in producing and analysing metrics and reports
  • A diligent and structured approach to planning with strong problem solving abilities
  • Previous experience using Service Now or similar ITSM toolsets
  • Previous experience in the use of CD tools e.g. Octopus, TeamCity, GiT
  • An ability to work autonomously and under pressure
  • A natural ability to influence others and work toward a common vision or goal
  • Clear, authoritative and professional communication skills (written and verbal)
  • Ability to work in conjunction with other pivotal Service Management processes to ensure that a consistent, effective service is presented to the business.
  • Commitment to Quality Standards and Continuous Improvement initiatives.
  • Good interpersonal and communication skills to be utilised across Technology as well as within the larger business community.
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