We have a fantastic opportunity for a Transport Coordinator to join a highly successful logistics company based in Tamworth.
This is a temporary to permanent position performance dependant.
Hours of work :
Monday Friday varied hours 06 : 00-14 : 30 / 07 : 30-16 : 00 / 08 : 30-17 : 00
Following Government guidelines this position will be working from home until further notice.
Role Purpose is to :
Provide comprehensive operational administrative support for MII initiatives to deliver tangible financial savings
Ensure timely and accurate resolution of customer queries through a web based Customer Service System (CSS)
Support the development of processes to execute operational activities and to support continuous improvement initiatives
Create & tender collection requirements to predefined carrier base over all modes (Road / Air / Ocean) utilising a web based system (OTM)
Execution of the day to day operational tasks over all modes (Road / Air / Ocean) to support the business as usual activities ensuring a high quality
Key Tasks and Accountability's :
To provide a key operational contact for all stakeholders - customer, supplier, carrier, and operations
Execution of business processes in support of Control Tower operational activity (Accurate shipment booking and execution, systemised management of on-time collection and delivery)
Working within a wider team collaborative support of continuous improvement (CI) and cost saving (MII) initiatives
Build and maintain strong working relationships with the customer and carriers to ensure all operational KPI targets are met
Accurate execution of day to day operational activities in an effective manner meeting required timelines
Operational support in achievement of contractual cost down targets (% yr1, 8% yr2 & 3 & 5% yr4)
Negotiation and recording of spot quotations to support non contracted routings, accurate cost input to OTM system and timely resolution of FBA queries
Support project activities as and when required
Operational processing of transport insurance claims
Timely and complete investigation and closure of all customer queries
Ensure all planning activity is within parameters of customer Service Level Agreement (SLA)
Support the achievement of operational performance as defined by customer contract and KPIs
Support a culture of continuous improvement in routing and scheduling activities to ensure cost down targets are met
Demonstrate a can-do approach in support of customer working patterns and out of hours requirements to meet business needs
Work closely with the senior Transport Coordinator to ensure that all operational activities are completed effectively and on-time
Build trusted relationships with service providers, off-site colleagues and customers to drive supply chain success
Previous experience within an air freight role is desired but not essential, training will be provided.
Off road on site parking available.
For further details, apply online or contact Kerry at Pertemps Tamworth.