Senior Global Mobility Manager EMEA
London, UK
4h ago

Description :

The Global Mobility Centre of Excellence within Marsh & McLennan’s Total Rewards Team provides value to our organization by facilitating, managing and advising on the deployment of the right talent globally in support of each of our Operating Company’s business strategy.

We serve the enterprise by mitigating risk and ensuring compliance by providing guidance and expertise in all relevant areas of international mobility.

We strive to deliver effective mobility services and support to our employees by creating a positive and impactful end-to-

end employee experience.

The EMEA Regional Global Mobility Senior Manager position is based in London and reports to the Global Mobility Director in Hoboken, NJ, USA.

The Regional Senior Manager supports the Global Mobility Director as the main point of contact for MMC’s global mobility strategy, analysis, development, revision, deployment and administration within the region working with various partners to ensure globally consistent policies and procedures are followed.

This role is the first line of contact for business and HR in region providing consultation and advice with respect to all aspects of assignment planning and management.

Building strong relationships with our HR partners and other key stakeholders in the organization is critical. This role delivers high quality customer oriented services to global assignees and HR contacts partnering with multiple internal and external resources including the centralized Global Mobility Compensation & Tax team located in Hoboken, NJ and outside vendors for relocation, immigration and tax services.

The Regional Senior Manager supports the build of a sustainable global organization, ensuring the requirements of legal, business, tax, compliance and commercial requirements are maintained.

This role supports key stakeholders in order to provide solutions for mobility issues. They will conduct periodic reviews of assignment and assignee planning and facilitate sessions with assignees, HR and the business.

The Regional Senior Manager will develop and launch training programs to key stakeholders on the mobility function, guidelines and programs to ensure overall knowledge of tools and processes involved to support business goals and ensure compliance with both internal and legislative mobility standards.

This role is responsible for the day to day management of the EMEA Regional Senior Counsellor. They will provide guidance, training and support serving as a technical resource for all mobility deliverables.

The Regional Senior Manager also provides white-glove support for our senior level assignees in region. This role works directly with the Global Mobility Director, peers and Operating Company HR on various projects such as policy review, process improvements, vendor RFP’s and new strategic initiatives as needed.

Key responsibilities :

  • Partner with Operating Company HR Business Partners for assignments owned by the EMEA region (into and within the region).
  • Counsel on global mobility policies and provide guidance to the business and HR in policy selection. Assign new international assignments to the Global Mobility Senior Counsellor and ensure team compliance with data integrity requirements internally and externally.

    Work on operational excellence initiatives for the region to address service and coordination issues for assignees. Manage global service escalations across Operating Companies from assignees, the business and HR Partners.

  • Provide white glove support to senior level assignees during all phases of the international assignment lifecycle. Conduct comprehensive pre-
  • assignment briefing to this senior population prior to assignment including review of compensation, relocation process, policy information, immigration, and tax.

  • Partner with Global Mobility Compensation & Tax team in Hoboken, NJ, USA to resolve assignee issues related to compensation, payroll and tax.
  • Manage UK Immigration process in partnership with external vendor for all assignments and transfers into the UK. Act as liaison with immigration vendor for all other UK and EMEA regional immigration support.
  • Liaise with external vendors (relocation, tax and immigration) to ensure they are meeting assignee, HR and Operating Company needs for regional relocations.
  • Organize and attend regular service review meetings.

  • Drive performance, efficiency and operational excellence in Global Mobility by participating in and leading certain strategic initiatives including continuous review of existing mobility policies, procedures and system enhancements in conjunction with the Global Mobility Director and wider Global Mobility Management Team.
  • Drive and motivate team to ensure efficiency and inspire excellence in all aspects of the work undertaken. Ensure that day to day tasks are delivered effectively to the Operating Companies.
  • Coach and mentor Global Mobility Senior Counsellor for continued growth and development.

    Skills and experience required :

  • Extensive knowledge of expatriate compensation issues including calculation and explanation of standard assignment allowances / deductions, tax equalization and hypothetical tax and split-payroll mechanisms
  • Knowledge of expatriate tax issues including social security taxes, totalization agreements and tax planning for short term assignments
  • Knowledge of UK and other EMEA regional immigration processes
  • High service orientation
  • Detail oriented with exceptional organisational skills and ability to prioritize workload
  • Experience in managing a small team
  • Excellent interpersonal and oral / written communication skills; must be able to build relationships with key stakeholders in the Region
  • Strong PC skills including Microsoft Office (Word, Excel and PowerPoint)
  • Ability to service demanding clientele in a fast-paced environment
  • Ability to work independently and self-direct work with long distance reporting relationships
  • Ability to multi-task and prioritize work effectively from multiple sources
  • Experience working with external service providers to deliver projects / services
  • Cross cultural sensitivity required
  • Ability to work effectively in a multi-national, global team environment
  • Knowledge of WorkDay and Equus’ AssignmentPro is beneficial
  • About us

    Marsh & McLennan Companies is a global professional services firm offering clients advice and solutions in the areas of risk, strategy and people.

  • Marsh is a leader in insurance broking and risk management; Guy Carpenter is a leader in providing risk and reinsurance intermediary services;
  • Mercer is a leader in talent, health, retirement and investment consulting; and Oliver Wyman is a leader in management consulting.

    With annual revenue of $13 billion and approximately 60,000 colleagues worldwide, Marsh & McLennan Companies provides analysis, advice and transactional capabilities to clients in more than 130 countries.

    The Company is committed to being a responsible corporate citizen and making a positive impact in the communities in which it operates.

    We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients.

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