Learning Facilitator
Capita Life & Pensions
UK - England - Lancashire
6d ago

About the role :

We have an exciting new position for a Learning Facilitator to join our Carphone Warehouse team based in Preston.

This will be a varied role that will be crucial in the delivery of our in-life competency programme, management development programme and knowledge management training, all designed to ensure our future on-going success.

The role will allow for personal expression and creative freedom when training, designing and developing material all with full support and guidance from the Head of the Learning and Development Team.

This is a genuinely varied and exciting role, with a major focus on material design and session facilitation with support being offered throughout every part of your journey.

What you’ll be doing :

  • Embedding the Capita Purpose we create better outcomes
  • Leading by example by demonstrating the Capita values & behaviours & code of conduct
  • Delivering and designing training within a large or multi-site organisation
  • Supporting our client in ensuring organic growth and personnel development
  • Training new colleagues and up-skilling current staff members
  • What we’re looking for :

  • Educated to GCSE level or Qualified by experience
  • Up to 12 months previous Training experience
  • Strong and confident communicator
  • Positive and enthusiastic approach
  • Organisational and presentation skills
  • Influential
  • Creative and can put forward ideas to support design of programs
  • Attention to detail
  • Adaptable and versatile
  • Has an ability to cope with change and fast paced environment
  • About Capita Customer Management :

    At Capita Customer Management we provide first-class customer services on behalf of other organisations and companies by phone, email, web and more.

    Our contact centres are home to thousands of customer service advisors, sales colleagues, collections agents and back office processing staff.

    Working across 19 contact centres in the UK, India, Poland and South Africa, we pride ourselves on providing exceptional customer service to customers for a range of big name clients like O2, Volkswagen Group, British Gas, RSPCA and William Hill.

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