Licensing and Renewals Specialist
Mimecast
London, UK  
5d ago

About the position

This role is based within the Customer Operations team here at Mimecast Europe based from our Moorgate, London Office.

A Licensing and Renewal Specialist is essentially the primary point of contact for Customers and Partners when it comes to discussing and / or renewing of the Mimecast Service.

To fulfil this role you must have an inbuilt desire to be efficient, accurate and be at your best multitasking across a range of time sensitive activities.

The Customer Operations Team is one of the newer and growing teams in the Mimecast Europe, so the successful candidate needs to be someone who can hit the ground running, impress from the start and show ambition to grow both individually and as part of a successful Team.

This role will provide an exciting challenge for a world class individual who wants to stand out in an entrepreneurial environment.

As a Licensing and Renewal Specialist you will be responsible for the accuracy of Customer & Partner Renewal Opportunities and Sales Orders at all times within our CRM system.

Reporting on progress against defined monthly targets will be required to ensure performances and results are accurately tracked and managed ongoing.

This role reports directly to the Customer Operations Manager.

Duties

  • Accuracy of Customer & Partner Renewal Opportunities and Sales Orders at all times within our CRM system
  • Timely processing of Customer & Partner Renewals
  • Ensuring Win-Win Outcomes in Customer & Partner Renewals that might require renegotiation
  • Implementing and managing key business objectives
  • Ensures both systems and processes are optimized and maximised
  • Strong working relationships with Mimecast Go-To-Market Teams, Customers & Partners
  • Essential Skills and Experience

  • Tough character who enjoys challenges and overcoming them
  • High mathematical ability a key requirement
  • Strong interpersonal and relationship skills
  • High attention to detail with multitasking a key requirement
  • Self-driven but equally enjoys a Team environment where success is measured on both performances and results
  • Previous Sales Experience including negotiation skills are desirable
  • Reward

    We offer a highly competitive rewards and benefits package including private healthcare, life cover and gym subsidy. Mimecast is an entrepreneurial and high growth company which will provide the right candidate with a wealth of career development opportunities.

    All Mimecasters strive on being high performers, problem solvers, team players with passion, integrity and effectiveness.

    We strive to attract exceptional people who have ’that extra something’’ and really enjoy what they do.

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