Senior CRM Business Analyst
Job ID Jun 2021-11855 Department Fastmarkets Location London Department / Location : Country (Full Name) United Kingdom Contract Type (Employee on payroll)Permanent Full-Time Category IT / Web Development
Fastmarkets have an exciting opportunity to join their CRM team as a Senior Salesforce Business Analyst.
The Senior CRM Business Analyst (SBA) works within Fastmarkets CRM team and across Operations, Finance, Fastmarkets Technology Engineering, Business Stakeholders and reports to the Technical Programme Manager.
The SBA is responsible for leading the process for accurately defining & documenting the CRM requirements for large Project & Business as Usual (BAU initiatives.
The SBA will lead the Business & Operational stakeholders to ensure high quality requirements are delivered to the CRM Team for translation to technical user stories.
The SBA will be responsible for defining and owning the processes & documentation standards for CRM requirements, coaching team members and stakeholders on these standards.
Excellent understanding of Salesforce, Finance integrations and associated applications is a must as the focus of this role is to act as a liaison between the Business and Technical teams.
This person will understand when to seek technical guidance to guide the Business in presenting requirements and will not be responsible for informing technical designs.
Good understanding of documentation tools for process flows and requirements management, such as JIRA & Lucid Chart is required.
E-commerce & test management exposure is desirable.
The Senior Business Analyst will be able to perform the Business analyst role over large complex systems, having a wide scope of influence and ownership.
Excellent stakeholder management, commercial awareness and documentation skills are essential.