Responsible for the efficient scheduling of reactive, cyclic and planned maintenance works to ensure compliance with performance requirements by leading the scheduling team.
Working alongside the supervisors and client officers to deliver the most efficient and effective use of both in-house and supply chain resources
Overall responsibility for allocating, permitting and scheduling emergency, reactive and planned maintenance works using both Insight and the WorkTrax system to ensure a smooth, timely programme of works.
Provide on-going guidance and training for less experienced members of the team
Liaise with the client Streetworks team to ensure network availability for works to be undertaken and ensure permitting is completed accordingly
Liaise with Supervisors to ensure that sufficient resource is available to complete works within required timescales
Ensure works are scheduled to achieve contract performance requirements (KPI’s)
To lead on WorkTrax administration and developments to support delivery and maintain the system as required
Monitor the system to ensure it is being utilised correctly by all users
To coordinate and support significant weather / incident responses on the network supporting the Operations Manager to achieve an effective service response
Provide regular management information to demonstrate current performance against emergency, reactive and planned maintenance and to proactively highlight any issues
Identify, value and record contract efficiencies generated through effective scheduling and allocation of resources
Identify mitigation for works not completed within required timescales and ensure that appropriate processes are followed to ensure all work is delivered.
Ensure works orders are vetted for quality and accuracy as they arrive and challenge the client for missing information, cancelling jobs if required in line with the agreed process.
Regularly review progress of programmes with Supervisors, team managers and client officers
To carry out other duties consistent with the above that may be directed or implied from time to time as required commensurate to the post.
Promote a safe working environment
Ensure data collected is accurate and error free
Ensure all related service performance indicators and contractual requirements are met
To follow the RJMS systems processes
Liaise closely with the Streetworks team to prevent FPNs
Raising permit applications as per works descriptions
Skills and Experience
Demonstrates leadership qualities and responsibilities
Understanding of highway maintenance methods and techniques, best practice and technologies
An understanding of NRSWA / TMA requirements
A flexible approach that is able to adapt to challenging timescales and workloads
Confident in working with people at all levels
Possess competent IT skills including the ability to adapt to various software and hardware specifically regarding Asset Management and scheduling systems / tools
Proficient in the use of the WorkTrax (JobWatch) scheduling system or similar
Ability to manage time and workloads to a strict schedule and complete tasks in a timely manner
Ability to communicate effectively within all mediums
Ability to coordinate and collaborate with other team members
Ability to show continual improvement in the role and to the wider organisation