Front of House Manager
Salisbury, Winchester,GB
2d ago

Description :

The Company and the Role :

Excellent Front of House Manager opportunity based in a 4-Star hotel located in the cathedral city of Salisbury, Wiltshire.

This permanent opportunity has come about due to this well-known 4-Star brand opening back up, join this amazing group and team, apply now.

This excellent 4-Star venue caters for hotels guests offering breakfast, lunch, and dinner. They also cater for private functions and corporate events, as well as drawing in tourist trade and local diners.

This awesome brand has a great hotel venue in a fantastic central location, within the cathedral city of Salisbury, close to the town centre, railway station etc and within easy reach of Stonehenge, Wilton Hall etc.

You could become an integral part of the hotel management team and lead by example in these challenging times, helping the hotel team to be the best it can be.

Involved with various specialist and bespoke events hosted by the venue throughout the year, as an essential point of contact.

Key Features of the Role :

  • As Front of House Manager, you will be expected to handle all aspects of booking allocations to make sure each revenue stream has paid for values assigned to it to avoid discrepancies on the books with the accounts.
  • Manage and administer all REZLYNKS bookings, room rates, and room inventory, ensuring that the Hotel runs as close to maximum occupancy as possible.
  • Responsible for the operational standards across the hotel and staff teams, to make sure paperwork, processes and SOPs are understood and adhered to.
  • Managing the Front of House PMS system (Welcome Hotels Software), ensuring the daily figures and balances are correctly processed and the banking is completed.
  • Ensure all 3rd party listings with agencies are consistently monitored, updated, amended, closed off and actioned through the relevant travel agent platforms used.
  • Help support and manage all FOH and BOH teams through challenging times and seasonal peaks, as this role requires you to have knowledge and involvement of all areas, you will not be able to leave it to another department or head office support team.
  • Knowledge and Skills Required :

  • Accomplished Front of House Manager, having worked in a similar sized Hotel with 50 - 60 rooms, and can accommodate up to 130 function attending guests or delegates.
  • Front of House Manager hotel experience is essential for this role, knowledge and understanding of operation functions, hotel administration, guest management and customer service excellence in a Hotel work environment.
  • You must be emotionally robust to handle a busy and pressured environment where the rewards are personal satisfaction and pride, as well as dealing with guest feedback and reviews.
  • You must have supervised or managed hotel teams, as well as carried out training, mentoring, motivation, and development of team members, communicating professionally.
  • A current knowledge and understanding of booking systems, Front of House PMS systems (Welcome Hotels Software), REZLYNKS, room rates and inventory management.
  • You must have experience compiling and understanding reports using Excel, Word, and other relevant software, managed all aspects of allocations and travel agent apps, listings and booking processes.
  • What is on Offer?

  • Front of House Manager will be considered for a basic annual salary up to £28,000, which will be assessed at interview and trial, plus shared tips.
  • Working up to 45 hours 5 days per week across morning and / or night shifts depending on the business needs.
  • No live-in option available, however there is free parking, and the hotel is within walking distance of the train station.
  • Full time permanent position working in an award-winning 4-Star Hotel.
  • Career progression within the group and their multiple hotel and restaurant sites across the south coast. 20 days holiday + bank holidays.
  • Reduced group hotel tariffs. Group staff discount card for overnight stays, food, and drink.
  • Applicants Please Note :

    Do not apply for this vacancy unless you are an experienced Front of House Manager.

    For UK based roles, in line with the requirements of the UK Asylum and Immigration Act 1996, all applicants must either be eligible to live and work in the U

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