Fraud Associate - Marcus by Goldman Sachs - Milton Keynes
Goldman Sachs
Milton Keynes, UK
6d ago

MORE ABOUT THIS JOB

CONSUMER ( MARCUS BY GOLDMAN SACHS )

Marcus by Goldman Sachs is the firm’s consumer business, combining the entrepreneurial spirit of a startup with 150 years of experience.

Today, Marcus has $50 billion in deposits, $5 billion in loan balances and 4 million customers across our lending and deposits businesses, as well as the personal financial management app, Clarity Money.

Through the use of insights and intuitive design, we provide customers with powerful tools and products that are grounded in value, transparency and simplicity.

We are backed by our unique team, comprised of individual contributors from leading agile technology companies, fintechs and consumer financial services companies, allowing us to disrupt the industry, while helping consumers take control of their financial lives.

RESPONSIBILITIES AND QUALIFICATIONS

YOUR IMPACT

Are you passionate about customer services, operations, leadership, and using digital tools to provide solutions to retails?

We’re looking for a fraud specialist to join our operations team who wants to use their skills and ideas to create and then lead new processes and teams.

OUR IMPACT

Our team of critical thinker’s partners with groups in all areas of the firm to lead teams, manage processes, and improve digital tools.

Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us.

From day one, team members play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management.

Job Summary & Responsibilities

  • Assist in the development and implementation of detection and prevention strategies that help mitigate fraud losses while ensuring an appropriate balance between financial / reputational risk and customer impact / friction.
  • Work independently or partner with other teams to design, develop and implement both reoccurring and ad hoc reports and metrics to support all aspects of the fraud function.
  • Undertake daily / weekly / monthly analytics of application and transactional activities to identify unusual activities.
  • Interpret results of analyses, identify trends and issues, and recommends alternatives to support business objectives.
  • Recommend or introduce new tools used for fraud detection, prevention and reporting activities
  • Provide regular analysis of metrics and analytical tools employed to ensure they continue to meet the needs of the business.
  • Support the Fraud Strategy Manager in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required.
  • Support the monthly reporting process on activities undertaken within Fraud operations
  • Executes projects in support of Fraud strategy and Fraud operations, ensuring timely and high-quality deliverables.
  • Identifies and secures additional opportunities with vendors.
  • Assists in documenting procedures and recommends follow-up actions.
  • Customer Liaison

  • To build strong relationships with both internal and external customers, gaining their trust and cooperation in the investigations we undertake.
  • To provide advice and insights (where applicable) to both internal and external customers on possible abuse / fraudulent activity.
  • To work closely with other teams across the business to ensure new products and services include fraud mitigation strategies.
  • Skills

  • Must be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment
  • Excellent business analytical skills
  • Strong presentation skills.
  • Excellent interpersonal, organizational, verbal and written communication skills.
  • Ability to work using own initiative, tenacious, inquisitive and can work under pressure to deadlines.
  • Able to work across functional teams, working on multiple and complex issues simultaneously.
  • Experience of working in a team environment similarity of working with complex systems.
  • Excellent data analysis and data manipulation skills using tools such as Excel. Strong Microsoft Office skills including Word
  • Proven understanding and knowledge in Fraud Analysis, Consumer Compliance or Internal Audit.
  • Basic Qualifications

  • Experience in analysing and consolidating business information for across all levels of the organization
  • Sound working knowledge of online fraud trends, tools, best practices.
  • Understanding of Business Intelligence reporting and KPIs.
  • Background in statistics or experience applying statistical analysis is a plus.
  • ABOUT GOLDMAN SACHS

    CONSUMER AND INVESTMENT MANAGEMENT DIVISION (CIMD)

    The Consumer and Investment Management Division includes Goldman Sachs Asset Management (GSAM), Private Wealth Management (PWM) and our Consumer business (Marcus by Goldman Sachs).

    We provide asset management, wealth management and banking expertise to consumers and institutions around the world. CIMD partners with various teams across the firm to help individuals and institutions navigate changing markets and take control of their financial lives.

    ABOUT GOLDMAN SACHS

    At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow.

    Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

    We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs.

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