Mortgage Co-ordinator
Swansea, Wales
11h ago

Function :

Mortgage Telephony Sales

Hello. We're TSB, and we exist to change the way Britain banks.

We aren’t like other big banks. That’s because every penny that TSB customers deposit stays right here in Britain, supporting mortgages or loans for other TSB customers.

That helps our customers and their communities to thrive. And that’s a good thing for all of us.

We’re not interested in trying to make a fast profit at the expense of our customers. We profit with them, not from them.

  • Thousands of customers across the UK come to TSB to get their mortgage, and we recognise that buying a home especially your first home, as many of our customers are is a huge commitment and can be a bit stressful;
  • so we’re looking for people who want to make us help make it an enjoyable, memorable experience.

    Working on either a day time or evening shift, you’ll be customer focussed and able to have great conversations with people to make sure our customers’ mortgages are processed as quickly and easily as possible.

    A background in banking isn't essential. What we are looking for is :

  • A passion for delivering exceptional service - you might have come from retail, hospitality, or have previous telephony experience
  • The ability to speak to people from other businesses in a professional but friendly way - you'll mostly be speaking to customers , solicitors , and other areas within the business

  • Someone who enjoys learning - while we'll provide all the training you need on mortgages, it's a complicated area - someone who enjoys finding things out and building their knowledge will do great in this role.
  • So if this sounds right up your street, come and join our team. We make things happen!

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