Do you love working with people from all ages and backgrounds? As the Membership and Visitor Welcome Assistant it’s your role to ensure that every aspect of our visitor experience is going to delight our customers.
What it's like to work here
Popular Felbrigg Hall is one of the most elegant country houses in East Anglia. The rolling landscaped park with its lake, woods and waymarked trails is great for family days out and even boasts buggy-
friendly’ walking routes. The fine walled garden grows flowers for the house, as well as vegetables for the local community.
Roles within Felbrigg Hall’s team are highly sought after, and the team pride themselves on their commitment to the estate.
Click here for more information about this location
What you'll be doing
As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust.
Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day.
You’ll be asked to confidently sell membership and gift aid on entry, as well as work to our sales targets. You’ll also be responsible for answering queries and making sure visitors can find everything they need for their visit.
When interacting with our customers, you’ll inform them of the amazing work we are doing and what their money is funding, promoting local projects or our national strategy.
Please also read the full role profile attached to this advert.
Who we're looking for
To be fantastic in this role you’ll need :
Click here to find out more about the benefits we offer to support you.
Benefits include flexible working whenever possible plus free parking at most locations. You’ll be entitled to discounts in high street stores and cinemas, National Trust shops and NT cafes, and have free entry to NT properties for you, a guest and your children (under 18).
Your health and wellbeing is important to us and is supported through generous annual leave and the option to buy additional days (minimum contract length applies), a cycle to work scheme, subsidised health cash plan and confidential access to a free support service 24 hours a day should you need it.
Your future financial health is helped by an employer matched - up to 10% of basic salary - contributory pension scheme and you can further your career with training and development tailored to you.
All of this and the opportunity to give something back to your community with up to 5 days of paid volunteering per year !