EMEA Customer Returns Specialist with Italian
Kao , Kao Park, Hockham Way, Harlow, Essex, CM NA, United Kingdom
3d ago

Job Description :

The Customer Returns Specialist at Arrow will be working within EMEA Customer returns Team, you will play a pivotal part in the handling Customer Returns within the Oracle environment.

You will work with the Sales and Asset organisations to ensure the customer returned merchandise is processed in a timely manner, in line with standard operating procedures.

Work in conjunction with the Arrow Physical Distribution Centre in Venlo Holland to ensure the product is either returned to stock, disposed of in accordance to Arrow rules and procedures or ensure the product is returned to the supplier for further analysis.

In addition, you will take a leading role in resolving any issues and eliminating the root causes where applicable.

You will be given full training in the Oracle ERP processes as well as a complete understanding of the standard operating practices relevant to this activity.


  • Ability to grasp an understanding of a new and complex system / processes quickly.
  • Self-starter with an ability to work independently, as well as an effective team player.
  • A proven track record in a fast-paced administrative environment .
  • Computer literate.
  • Excellent communication skills, including good phone manner.
  • Fluent in Italian and English.

  • Microsoft Excel skills (PIvot tables, Vlookups).
  • French language.

    All tasks are to be carried out with a Continuous Process Improvement (CPI) approach and total quality manner consistent with company culture and policy.

  • Responsible for ensuring all Customer RMA’ are processed in accordance with the standard operating procedures from the point at which the product arrives in the Venlo Physical Distribution Center.
  • Process the RMA through the Oracle ERP system in a timely and efficient manner.
  • Work with Sales, Asset, Warehouse and Finance to resolve any issues which may arise during the process and eliminate root cause where appropriate.
  • Work within the Oracle ERP system to ensure the product is returned to stock, destroyed or returned to the supplier as appropriate.
  • Ensure open and clear lines of communication are upheld at all times.
  • Work with the Master Data Management team to ensure all parts are assigned to the appropriate physical and virtual warehouses.
  • Work with the UNITY team to resolve any system issues which prevent the process from completing as expected.
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