Customer Communications Executive
Dixons Carphone
London, England
6d ago

xxLondon - North Actonxx

We are looking for a Customer Communications Executive to assist in managing the end to end customer communication programme and budget to ensure we achieve our customer communications KPI’s relating to Dixons Carphone Insurance.

Key Responsibilities

  • Understand all communications sent to customers, approvals of all letters and review the content in line with the brand and maintain an on-
  • going track of volumes and budget

  • Ensure all communications are compliant and sent in line with regulatory SLA’s.
  • Understand the batch file process and on-going management of the reconciliation process of letters
  • Creation of letter templates
  • Support on various ad hoc projects
  • Maintain relationships with 3rd parties
  • Produce communication scorecards and packs for all internal and external stakeholders
  • Perform ad hoc data analysis as required
  • Identify lack of action and escalate appropriately, without damaging relationships with relevant business
  • Review and govern all the standard letters / paragraphs used in DC
  • Review and govern all letterheads
  • Implement and manage a return to sender process on customer communications
  • Track and manage invoices across the Regulatory Operations team.
  • Raise purchase orders for the Regulatory Operations team
  • Keyy Skills / Requirements

  • Outstanding communication skills, both verbal and written demonstrating the correct brand values
  • Ability to deal with numerical data
  • Ability to think outside of standard processes to find the right solution
  • Being able to manage multiple tasks / projects simultaneously within short time scales.
  • Basic MS Excel and MS Office skills
  • Basic level of knowledge with Word, Excel & PowerPoint
  • Eye for detail identifying trends and non-compliance
  • Operational knowledge around customer satisfaction, quality and loyalty
  • Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland.

    Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.

    It’s an exciting time to join us and find yourself a place in our growing success story, apply now.

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