Manager, Digital Media Implementation Services, EMEA
Magento
London, GB
3h ago

As a member of the Adobe Digital Media Success team, you will be at the helm of a high energy, creative team of professionals representing Adobe’s business within our top tier customer accounts.

You will establish consulting methods and practices and direct software development to ensure that customers can take full advantage of the products and services they purchase from Adobe, including but not limited to Adobe Creative Cloud, Adobe Document Cloud, and Adobe Marketing Cloud.

Your role will be to ensure a happy customer experience as new and existing customers adopt Adobe's Cloud services.

Responsibilities

  • Provide leadership and mentoring to team members and peers
  • Ensure the team is provided soft skill and technical enablement as needed
  • Ensure that Premium onboarding members understand how to work cross-functionally with external customers, partners and a host of internal parties
  • Constructively participate within the Adobe Digital Media Management team to develop and refine standard methodologies and processes
  • Maintain up-to-date knowledge of Adobe's and related technology and be able to clearly articulate business value
  • Share a clear, compelling vision of Adobe’s future and share the alignment between individual, team, organization and company goals
  • Design, implementation and management of programs for different sizes of customer
  • Play a direct role in departmental planning and budgeting
  • Forecasting and reporting team attainment to a global audience
  • Identify, hire, develop and retain talent
  • Clarify roles, responsibilities, and job expectations to enable success
  • Model Adobe values show consistency between words and actions
  • Provide challenging work, stretch assignments and internal opportunities to broaden experience and expertise
  • Make development planning and development discussions a key priority
  • Give specific and constructive performance feedback real-time to improve development
  • Ensure basic communication standards are met on a regular basis both internally (e.g., weekly 1 : 1s, quarterly check-ins, all-hands meetings, etc.
  • and externally (e.g. customer relationship reviews, weekly or bi-weekly check-ins, etc.)

  • Ensure that reporting and operational activities are handled in a consistent, timely, accurate manner
  • Manage critical product segment issues with Business Unit for resolution
  • Experience

  • Bachelors Degree or equivalent strongly preferred, Masters Degree or above is a plus
  • 10+ years of related experience in technology (customer success, consulting, business development, sales engineering, client-side experience, etc.)
  • 3+ years experience building, leading and managing a technology organization
  • Strong interpersonal skills and desire to work in a dynamic and fast-paced environment
  • Ability to work autonomously, be self-motivated and a strong team leader
  • Highly articulate with a consultative approach to business problems
  • Willing to adapt as necessary to accommodate changes in industry and company direction
  • Demonstrates competence in resolving conflicts and reaching compromise with others
  • Ability to quickly learn new technology and translate the features of a range of products into business benefits and TCO
  • Excellent verbal and written communication skills at all levels
  • Travel required
  • At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists.

    You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

    If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

    Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

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