As a member of the Adobe Digital Media Success team, you will be at the helm of a high energy, creative team of professionals representing Adobe’s business within our top tier customer accounts.
You will establish consulting methods and practices and direct software development to ensure that customers can take full advantage of the products and services they purchase from Adobe, including but not limited to Adobe Creative Cloud, Adobe Document Cloud, and Adobe Marketing Cloud.
Your role will be to ensure a happy customer experience as new and existing customers adopt Adobe's Cloud services.
Provide leadership and mentoring to team members and peers
Ensure the team is provided soft skill and technical enablement as needed
Ensure that Premium onboarding members understand how to work cross-functionally with external customers, partners and a host of internal parties
Constructively participate within the Adobe Digital Media Management team to develop and refine standard methodologies and processes
Maintain up-to-date knowledge of Adobe's and related technology and be able to clearly articulate business value
Share a clear, compelling vision of Adobe’s future and share the alignment between individual, team, organization and company goals
Design, implementation and management of programs for different sizes of customer
Play a direct role in departmental planning and budgeting
Forecasting and reporting team attainment to a global audience
Identify, hire, develop and retain talent
Clarify roles, responsibilities, and job expectations to enable success
Model Adobe values show consistency between words and actions
Provide challenging work, stretch assignments and internal opportunities to broaden experience and expertise
Make development planning and development discussions a key priority
Give specific and constructive performance feedback real-time to improve development
Ensure basic communication standards are met on a regular basis both internally (e.g., weekly 1 : 1s, quarterly check-ins, all-hands meetings, etc.
and externally (e.g. customer relationship reviews, weekly or bi-weekly check-ins, etc.)
Ensure that reporting and operational activities are handled in a consistent, timely, accurate manner
Manage critical product segment issues with Business Unit for resolution
Bachelors Degree or equivalent strongly preferred, Masters Degree or above is a plus
10+ years of related experience in technology (customer success, consulting, business development, sales engineering, client-side experience, etc.)
3+ years experience building, leading and managing a technology organization
Strong interpersonal skills and desire to work in a dynamic and fast-paced environment
Ability to work autonomously, be self-motivated and a strong team leader
Highly articulate with a consultative approach to business problems
Willing to adapt as necessary to accommodate changes in industry and company direction
Demonstrates competence in resolving conflicts and reaching compromise with others
Ability to quickly learn new technology and translate the features of a range of products into business benefits and TCO
Excellent verbal and written communication skills at all levels
At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists.
You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.
If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.