London / Client Success Implementation / Full TimeAt Reward Gateway, we’re driven by our culture, our clients and our mission to make the world a better place to work.
Since 2007, we’ve been right by the side of the world’s most innovative companies and HR leaders, giving them the tools they need to overcome challenges and connect with their people through our products.
We’re more than 400 strong in five different countries, and we’re constantly growing. And because our industry is employee engagement, we’re always looking for the best ways to, well, keep our employees engaged.
We are looking for someone who is excited for a new challenge and is ready to hit the ground running. Reward Gateway is a fast paced company and we want someone with the enthusiasm and drive to thrive in the team.
It is key that you are able to create great internal and external relationships, are strong at project management and have a positive attitude when faced with difficult situations.
Your responsibilities & core duties :
Delivering projects on time, on budget and to a standard of service that exceeds client expectations
Impeccable technical knowledge of our product and its capabilities
Analysing Client needs to determine the most appropriate implementation and launch plan
Creating tailored implementation plans & Gantt charts to present at sales pitches and during the implementation process
Managing project planning and delivering the implementation of new client programmes
Attending client sites for meetings as required
Liaising with PMU for special projects
Training the Engagement Specialist in all facets of client business and requirements
Briefing the Client Support team
Acting as Client champion in Reward Gateway
Developing product knowledge
Anticipating and handling Client enquiries efficiently
Managing positive relationships internally and externally
Ensuring customer database (Salesforce) is accurate and up to date
Dealing with on the spot change requests
Qualifications and skills you will have :
Proven successful client-facing and project management experience
Account Management experience with exposure to sales an advantage
Proven successful experience liaising with Senior HR Executives
Successful experience in B2B environment
100% focus on Client satisfaction
Flexible with the ability to work independently and as part of a team
Strong interpersonal, written and verbal communication skills
Superb organisational skills and attention to detail
Excellent product knowledge
Planning and project management skills
The ability to react and respond quickly and effectively
Experience using CRM an advantage
Numerate and able to understand a financial argument
Practical, level headed and ability to prioritise
Adept at building rapport and dealing confidently with senior stakeholder
Great at building internal and external relationships
The interview process :
Telephone Interview with our recruitment team
Video interview with our hiring team
Take Home Assessment
Final video interview with your line manager and a senior member of the Sales team
If you feel you are a good match to what we are looking for, we would love to hear from you!