Senior Application Support Analyst
Parexel
United - Nottinghamshire - Nottingham
1d ago

Key Accountabilities :

  • Deliver a positive, memorable and meaningful service to both internal and external customers
  • Be responsible for the timely and effective delivery of personally assigned objectives to agreed standards and within agreed timescales
  • Develop and maintain good relationship with all stakeholders and ensure they are kept informed of work in progress and involved in relevant decision making.
  • Provide service related to supporting the second line support function for software issues raised through the IT Service Desk and assigned to you, triaging them and bringing them to a successful and timely conclusion.
  • Diagnose application defects from exhibited symptoms; devise potential a work-around for customers and enter an in-depth technical analysis of root cause into the defect tracking system
  • Be responsible for the delivery of maintenance releases of software to address support issues in a timely manner and to agreed quality criteria
  • Participate fully in the development of processes to improve the service levels on support activities as requested improving resolution times or quality as needed (e.
  • g. maintain and share info on resolved issues, identify improvements to support’ documentation, etc.)

  • Assist less experienced team members, helping them to develop the knowledge and skills necessary to perform their roles effectively
  • Participate in the departmental support rota providing 24hr emergency services to support and maintain the RTSM System
  • Maintain a positive, results orientated work environment, building partnerships and modeling teamwork, communicating to the team in an open, balanced and objective manner
  • Adhere to ALL standard operating procedures of Perceptive Informatics
  • Adhere to FDA regulations (21 CFR Part 11, GCP)
  • Skills :

  • Excellent diagnostic, analytical and problem-solving skills demonstrated by a track record of being a software engineer or software support analyst
  • Good interpersonal skills building relationships and communicating with Users and Systems dept staff
  • Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
  • Significant hands-on experience of ASP.net technology
  • Commercial experience of delivering large projects written in C#
  • In-depth knowledge of SQL in Oracle and MS SQL server environment
  • ITIL certification would be beneficial
  • Education :

  • A degree in a Software Engineering (or similar / equivalent) discipline desirable
  • Minimum Work Experience :

  • Experience of working in a commercial software development environment (typically gained between 4-6 years)
  • Experience of providing engineering supporting for technology products, preferably Clinical products, in a commercial large-scale environment
  • In return we will be able to offer you a structured career pathway and development within the role including awareness and understanding of the industry.

    Your hard work will be rewarded with a competitive salary and benefits package including 25 days holiday per year, pension scheme, life assurance, long term disability insurance, a health cash plan and other leading edge benefits that you would expect with a company of this type.

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