Italian SpeakingInbound Sales and Support
TTEC , a globalleader in customer experience with 50,000 employees in 80 countries and 5continents!
Wecreate exceptional experiences for every employee, every day! Our culture isvalues-based and offers state of the art training and coaching, professionaldevelopment programs, and exciting opportunities to grow your career and aspireto more.
Job description :
Inthis position, you will be working for a major US startup company. Since goingto market in 2018, its revolutionary product, which enhances health throughsanitization, has been a phenomenal success.
Tohelp with its European success, we are building teams of bilingualprofessionals here at TTEC Belfast.
It’san amazing opportunity to join a great team and grow with the company.
What will your typical day look like?
Asa Bilingual Inbound Sales Representative, you will handle customer interactionsand establish a relationship of trust with them to increase their level ofsatisfaction and confidence.
Specifically,you will :
handle incoming inquiries and sales orders from ourcustomers in a positive and enthusiastic manner
actively listen to customers to better understand theirneeds
upsell, cross sell and objection handle
preform basic troubleshooting to assist customers withissues
propose products and services that meet their needs
solve customer issues
redirect them to someone else for help, if required
ensure the customer leaves the interaction feeling reassuredand impressed
What’s in it for you?
£18,720.00 per annum before bonus
opportunity to build your customer service / sales skills
Progression opportunities within a global organization
weekly 1 : 1 behavioral coaching sessions
ongoing support for immediate questions
potential for advancement within 6 months
monthly performance-based bonus programs
paid initial and ongoing training for self-development
benefits (medical and dental)
employee discounts with local partners
expanded social network
What do you have to offer?
Competitiveannual base salary plus bonus based on performance
Excellentrelocation package to assist you in moving to Belfast (Including flight assistanceand 7 nights hotel accommodation).
Continuouspaid training on the latest technology
PrivateHealth / Medical Insurance, Dental Plan as well as Eye Care Reimbursements
PrivatePension and Life assurance
25 Annualleave days, bank holidays and leave increasing with service
Potentialfor rapid advancement in many fields, and throughout 17 countries!
You are :
fluent in English (C1) and Italian (to at least C2 proficiency)
dynamic, passionate and caring
interested in having a challenging job
able to work with minimal supervision
Flexibility to work shifts
with previous work experience in customer services or sales
Something exceptional is happening at TTEC.Join us and experience it for yourself!