Distribution Engineering - Services and Quality Manager
DAZN
Hammersmith, London, United Kingdom
1d ago

DAZN continues to build the future of sport streaming. Every part of the work we do is with the goal of improving DAZN quality of experience.

We are looking for a Manager who is passionate about getting the most out of video streaming distribution and the services that support this.

You will perform a key role at DAZN Managing the quality monitoring and operation of our services and systems. You will work on enhancing our existing operation and deploying new services, contributing to the growth and enhancement of DAZN’s service.

We are looking for someone with experience of working with Video Streaming such as Content Delivery Networks to manage their operational performance.

A large part of this role will be taking the lead on the service aspects of the distribution systems, how we they operationally work, how we measure that and how we report on that.

As a result, you will be the key Distribution Technology stakeholder on delivering performance reviews, incident management and continuous development of systems and workflows to enhance this.

Ideally in a broadcaster environment you will have experience of working with the operational, technical and commercial aspects of delivering OTT video content and an understanding of OTT content delivery systems (including CDN, ASN, ISP, Security and Advertising.

You will be familiar with developing and ensuring processes are in place that ensure : Operational and Service support driving quality of service and quality of experience.

You be responsible for clear communication around the distribution performance of DAZN. You should possess excellent influencing and negotiate skills with the ability to see the bigger picture of the live streamingsupply chain.

You will be part of the Distribution Technology team who are directly involved and responsible for DAZN content delivery.

As part of the Playback Experience group who look after the entire playback chain from stadium to screen, the Distribution team leads the strategy, development, implementation, and management of content delivery systems.

This role is aligned to our Hammersmith office in London. The internal job title is Distribution Technology Manager

Benefits will depend on your location but will include access to DAZN, an annual performance related bonus, family friendly community, free access for you and one other to our workplace mental health platform app (Unmind), learning and development resources, opportunity for flexible working and access to our internal speaker series and events.

As our new Distribution Technology Services and Quality Manager you’ll have the opportunity to :

  • Own and focus Distribution Technology efforts on performance metrics, incidents, and reporting
  • Work closely with internal operational and engineering teams ensuring KPI performance and incident resolution and monitoring
  • Manage external providers ensuring they deliver on performance, KPI’s and contract terms
  • Develop best practice workflows and systems for quality monitoring, incident management and reporting.
  • Produce reporting documentation
  • Support the delivery of new technology systems, sports rights, and territories
  • You’ll be set up for success if you have :

  • Experience working on real time video streaming QoS measurement systems and data to track and detect and report on issues.
  • Experience with video streaming technologies in an operational environment
  • Understand what’s important to measure and resolve for live video streaming with a fantastic understanding of all the elements that make up a video streaming delivery service
  • Excellent with Multi CDN technologies and caching technologies.
  • Experience of creating, updating, promoting internal documentation, reports and process documents.
  • Even better if you have :

  • Knowledge of Encoding and Packaging Systems
  • Experience of working with contracts and legal documentation
  • Budget management and financial tracking experience.
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