Role Summary : Reporting to the IT Manager, you will be responsible for supporting the entire QNB UK Branch IT operations and system administration. Role Description :
Provide secure, convenient and highly available systems support for users in the branch and remote services such as ATMs, PoS and International (WAN / GAN) and local (LAN) networks.
Ensure that on a day to day basis all servers computer terminals and I.T. equipment installed in the London Branch are operating in accordance with operating procedures and objectives of QNB.
Assist with the implementation of changes to operations procedures, processes and hardware, ensuring the changes are implemented as required.
Provide desktop I.T. support as a First line support function to users of the branch software and hardware identify and investigate issues or problems and resolve them in accordance with I.T. policies.
Assist with installation and loading of hardware and software to PC’s and Servers; maintain logs of PC maintenance and user calls.
Responsible for the administration of all computer networks within the branch ensuring also that the network operates effectively and efficiently;
liaise with contractors and suppliers ensuring that network is maintained.
Assist in the purchases all infrastructure equipment by researching best costs and value.
Monitor and update as necessary all aspects of system security based on bank security policy.
Resolve faults and respond to requests for advice and assistance, as appropriate.
Analyze, specify and plan the day to day changes required for the technical infrastructure.
Refer problems to second line support which cannot be resolved in a timely manner or are likely to exceed the appropriate service level criteria.
Undertake the implementation and routine maintenance of the telecommunications systems within the division / organization.
Undertake the implementation and maintenance of PC and host based operational systems within the organization.
Qualifications & Skills :
University graduate in Computer Science or related degree with at least 1-3 years experience in systems operations / data center environments within banking platforms.
MCSE certificate or similar up to date system qualification (preferred)