IT Coordinator / System Admin
Qatar National Bank
UK, London
6d ago

Role Summary : Reporting to the IT Manager, you will be responsible for supporting the entire QNB UK Branch IT operations and system administration. Role Description :

  • Provide secure, convenient and highly available systems support for users in the branch and remote services such as ATMs, PoS and International (WAN / GAN) and local (LAN) networks.
  • Ensure that on a day to day basis all servers computer terminals and I.T. equipment installed in the London Branch are operating in accordance with operating procedures and objectives of QNB.
  • Assist with the implementation of changes to operations procedures, processes and hardware, ensuring the changes are implemented as required.
  • Provide desktop I.T. support as a First line support function to users of the branch software and hardware identify and investigate issues or problems and resolve them in accordance with I.T. policies.
  • Assist with installation and loading of hardware and software to PC’s and Servers; maintain logs of PC maintenance and user calls.
  • Responsible for the administration of all computer networks within the branch ensuring also that the network operates effectively and efficiently;
  • liaise with contractors and suppliers ensuring that network is maintained.

  • Assist in the purchases all infrastructure equipment by researching best costs and value.
  • Monitor and update as necessary all aspects of system security based on bank security policy.
  • Resolve faults and respond to requests for advice and assistance, as appropriate.
  • Analyze, specify and plan the day to day changes required for the technical infrastructure.
  • Refer problems to second line support which cannot be resolved in a timely manner or are likely to exceed the appropriate service level criteria.
  • Undertake the implementation and routine maintenance of the telecommunications systems within the division / organization.
  • Undertake the implementation and maintenance of PC and host based operational systems within the organization.
  • Qualifications & Skills :

  • University graduate in Computer Science or related degree with at least 1-3 years experience in systems operations / data center environments within banking platforms.
  • MCSE certificate or similar up to date system qualification (preferred)
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