Team Leader - DXE
Exeter - DXE United Kingdom
2d ago

Role summary :

To manage the day to day running of the team on shift in ensuring all aspects of the operation is completed in a Customer focused, secure and cost effective way.

Making sure our 5C’s are key in everything we do : Customer , Cost & Productivity, Cash, Colleagues, Core.

Key responsibilities

  • To use company systems to create and update deliveries and to locate, track and trace items.
  • To communicate with all relevant departments and build strong relationships with the Customer call centre.
  • Answer Customer queries in a fast efficient way.
  • To actively promote and encourage a ’can do’’ attitude and approach with the team.
  • Daily communication with Life Style Couriers, setting the Customer standards and expectations, feedback Signature Rates,
  • FTSA , FTSD and any relevant Customer KPI.
  • Full briefings to the Team and Couriers with any New Customer or any Customer at Risk.
  • Working closely with the C& D Manager in the running of the Lifestyle Couriers, ensuring compliances and performances are monitored.
  • Conduct annual performance reviews, improving multi skill training and productivity.
  • To carry out all tasks in accordance with our Standard Operations Processes.
  • Ensuring KPI’S are achieved through effective control, monitoring and review.
  • Implement and maintain Health and Safety and Security Policies.
  • To adhere to a Strict Security Policy throughout the Service Centre.
  • To perform any other duty as reasonably requested by a Senior Manager.
  • Essential criteria for this role

  • Previous experience in the mail or distribution industry
  • Additional information on this role

    If you have previous experience of managing teams in fast-paced mail / distribution environments and have the ambition to develop your leadership skills, then we would love to hear from you.

    Benefits :

  • Competitive Rates of Pay
  • Holidays : 25 days + bank holidays
  • Pension, Life Assurance and other additional benefits
  • Excellent opportunities for career progression and more!!
  • We look forward to hearing from you!

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