Customer Support Specialist
Stryker
Newbury, UK
4d ago

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.

We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named the #5 World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Learn more about our award-winning organization by visiting stryker.com

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers?

As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

Stryker is also consistently listed as a Best Place to Work’ and offers great benefits and perks like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

Key Responsibilities

To offer a professional communication link between Stryker and our customer base for the placing of orders, raising of queries, requests of information and general support

To support the wider Customer Logistics team as a whole, if and when required

Processing of sales orders

Communicate with both internal & external customers through various channels; phone, email, & chat functions

Maintain a positive, empathetic, & professional attitude at all times when communicating with customer and resolve queries in a timely manner

In case of time critical queries, work with Supply Chain Inventory team to identify and investigate alternative sources of product to meet customer requirements

Processing of quotation & Management of time critical custom orders

Management of monthly equipment rental schedules

Working alongside warehouse teams in the UK & Europe to ensure special delivery requirements are communicated clearly and fulfilled

Usage of CRM system to log inbound calls & customer issues

Monitoring & maintenance of our automated ordering systems

Promoting growth of our automated ordering systems

Management of On Time In Full’ KPIs to ensure, where possible, timely delivery of products to meet customer requirements

Proactively seek methods of improving the services provided by the department

Support the sales and marketing teams in their endeavors to achieve the company sales targets

To collaborate with and support the wider Customer Logistics team as a whole, if and when required

Experience & Education Required :

2 years experience as an operative / specialist in your area , (either in Stryker or elsewhere)

Experience with CRM / ERP systems, Salesforce or Oracle are desirable but not essential.

Ability to work in a fast paced demanding environment and prioritize tasks.

Ability to work with multiple stakeholders and departments.

Demonstration of evidence of the following :

Involvement in the continuous improvement of the departments processes, focusing on q uality, productivity and c ustomer e ngagement

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