Customer Host Supervisor
White Stuff Limited
Kingston upon Thames, GB
3d ago

ROLE SUMMARY

The Customer Host Supervisor role supports the team in ensuring we are leading the way in being a sociable retailer, through ensuring that our customers have the best experience in our shops.

This position leads shifts in the absence of management and will be 60% of the Customer Host responsibilities, and 10% of each of the following : Coaching, Communication, Coordination and Operational Support.

  • Create Places;
  • Leading by example, and coaching others where needed, to make sure that our customers feel welcome and at home in our shops
  • Ensuring that the Product and Shop standards are excellent at all times in line with latest VM guide and directives
  • Utilising the Dwell areas in our shops to provide a homely, sociable space
  • Coordinating the team to ensure the right zones or areas of the shop are covered
  • Create Products;
  • Leading by example, and coaching others where needed, to suggest the right products and outfits for our customers
  • Understanding the features of our products, promoting these within the team, and explaining these to our customers
  • Processing delivery’s and ensuring that the shop floor products replenished and available for customers
  • Assists in stock take to ensure accurate reconciliation
  • Create Conversations;
  • Championing customer service in store by having meaningful and memorable conversations with our customers
  • Picking up on Customer behaviour to ensure that we are meeting the customer’s needs
  • Promoting company tools, eg Magalogue, Window Schemes to ensure the team engages with our customer
  • Responding to customer complaints and queries when needed, escalating to management if required
  • Introducing customers to, and championing within the team, multichannel shopping through More Ways to Shop
  • Compiling customer information, in line with data protection regulations, when completing the purchase
  • Create Together;
  • Assist management in creating a positive atmosphere in the shop which is focused on delivering results
  • Sharing local knowledge with our customers and teams; what’s on in the area?
  • Key member of the team to support coordinating Events, including Customer Event
  • Is a team player and instrumental in Team Briefs, including leading these in management absence to ensure the team are set up with the information and motivation to achieve targets
  • Awareness, and communication to the team, of some of the shops Key Performance Indicators
  • Support with compliance and day to day transactional running of the shop, including necessary paperwork, cashing up and having good operational knowledge of systems in store
  • Supports the team and escalates people queries to relevant management
  • Have understanding and knowledge of policies and procedures, including H&S and compliance, in store and in the absence of management, escalate operational issues and risks to relevant management.
  • In the absence of management in store, delegating tasks to the team to ensure the day to day running of the shop
  • Create Responsibly;
  • Understanding the relationship with the local charity partner, and able to share this with our Customers and the team
  • Actively takes part in and champions charity events happening in their shop
  • Awareness of the Made for Change products and the positive impact this has
  • Understanding our approach to Ethical Sourcing to be able to explain this to our Customers and the team
  • Understanding the safety and emergency procedures in store
  • Living our Values and championing these within the team
  • Apply
    Add to favorites
    Remove from favorites
    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form