Customer Host Supervisor
White Stuff Limited
Kingston upon Thames, GB
3d ago


The Customer Host Supervisor role supports the team in ensuring we are leading the way in being a sociable retailer, through ensuring that our customers have the best experience in our shops.

This position leads shifts in the absence of management and will be 60% of the Customer Host responsibilities, and 10% of each of the following : Coaching, Communication, Coordination and Operational Support.

  • Create Places;
  • Leading by example, and coaching others where needed, to make sure that our customers feel welcome and at home in our shops
  • Ensuring that the Product and Shop standards are excellent at all times in line with latest VM guide and directives
  • Utilising the Dwell areas in our shops to provide a homely, sociable space
  • Coordinating the team to ensure the right zones or areas of the shop are covered
  • Create Products;
  • Leading by example, and coaching others where needed, to suggest the right products and outfits for our customers
  • Understanding the features of our products, promoting these within the team, and explaining these to our customers
  • Processing delivery’s and ensuring that the shop floor products replenished and available for customers
  • Assists in stock take to ensure accurate reconciliation
  • Create Conversations;
  • Championing customer service in store by having meaningful and memorable conversations with our customers
  • Picking up on Customer behaviour to ensure that we are meeting the customer’s needs
  • Promoting company tools, eg Magalogue, Window Schemes to ensure the team engages with our customer
  • Responding to customer complaints and queries when needed, escalating to management if required
  • Introducing customers to, and championing within the team, multichannel shopping through More Ways to Shop
  • Compiling customer information, in line with data protection regulations, when completing the purchase
  • Create Together;
  • Assist management in creating a positive atmosphere in the shop which is focused on delivering results
  • Sharing local knowledge with our customers and teams; what’s on in the area?
  • Key member of the team to support coordinating Events, including Customer Event
  • Is a team player and instrumental in Team Briefs, including leading these in management absence to ensure the team are set up with the information and motivation to achieve targets
  • Awareness, and communication to the team, of some of the shops Key Performance Indicators
  • Support with compliance and day to day transactional running of the shop, including necessary paperwork, cashing up and having good operational knowledge of systems in store
  • Supports the team and escalates people queries to relevant management
  • Have understanding and knowledge of policies and procedures, including H&S and compliance, in store and in the absence of management, escalate operational issues and risks to relevant management.
  • In the absence of management in store, delegating tasks to the team to ensure the day to day running of the shop
  • Create Responsibly;
  • Understanding the relationship with the local charity partner, and able to share this with our Customers and the team
  • Actively takes part in and champions charity events happening in their shop
  • Awareness of the Made for Change products and the positive impact this has
  • Understanding our approach to Ethical Sourcing to be able to explain this to our Customers and the team
  • Understanding the safety and emergency procedures in store
  • Living our Values and championing these within the team
  • Apply
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