What will I be doing?
Contacting and meeting hate crime victims, either over the phone, at the victim’s home or another mutually agreed location and clearly explaining the role of Victim Support and empowering victims to overcome the emotional, psychological and practical effects of crime.
Helping people explore how their experience of hate crime has affected their lives and identifying ways to enable them to recover from the experience by helping people to identify their individual needs and helping them to choose options they feel are right for them.
Identifying situations where we cannot directly meet the needs of the victim and working with the client and the manager to make appropriate referrals.
Liaising with staff to arrange practical help for victims.
Giving information about other agencies and their procedures.
What skills do I need?
Approachable and non-judgmental manner.
Good listening and verbal communication skills.
Ability to problem solve
Basic IT skills.
Ability to volunteer within our values, policies and procedures.
How much time am I expected to give?
We encourage volunteers working with hate crime victims to be available for at least six hours a week whenever possible for ideally a minimum of one year.
Working times are flexible as appointments with clients can be made during the day, in the evening (up to 7.30pm) or at weekends.
The role will involve travelling to a local office for regular one-to-ones with your manager and to visit clients. You may be asked to travel to support neighbouring teams’ domestic abuse work.
Whilst every effort will be made to minimise travel, you will likely need to use public transport or, ideally, your own vehicle, especially in places where public transport services are limited.
All reasonable out of pocket expenses will be reimbursed, including travel expenses, in line with Victim Support’s Expense Policy.
What does the training involve?
Foundation - t his is eLearning that will take an average of 20 hours to complete over a 2-week period that can be completed at home or at a our offices .
Multi-crime - this is a combination of 6 workbooks that can be completed at home or at our offices, and attendance at 2 workshops.
This will take an average of 8 week to complete.
What are the benefits?
Full induction, one-to-one support for the role, and opportunities for excellent training and to develop new skills.
All volunteers have free access to the Employee Access Programme which provides free, confidential assistance with any work, personal or family issue.
Rewarding sense of having made a positive difference to people’s lives.
Learn about the work of criminal justice agencies.
All volunteers have free access to a wide range of e-learning opportunities.
What opportunities do I get?
Join a team of like-minded people.
Contribute to our valuable work.
Ability to engage with the Victim Support Volunteer Panel.
Opportunities to join in project teams and influence development throughout the organization.