Area Support Manager
Servest UK
2d ago


Atalian Servest is recruiting for an Area Support Manager who will be working as part of a wider team ensuring that full quality and service delivery are provided to our clients both as a whole within the contract but within the individual branches and sites.

Duties will include

  • Administration and Legal Compliance
  • Check emails and Servest Hub for updates on any Company news
  • Check Ezitracker, review against Branch budgets, check weekly holiday planner ensure all branch hours are being delivered
  • Check daily planner revise if any issues require urgent attention
  • Ensure all Health and Safety matters are resolved accordingly
  • Standards and Service Delivery
  • Complete daily visits in line with your Journey Planner and ensure any standards issues and critical checks are completed
  • Complete cleaning reviews with on-site cleaners and ensures Next Steps actions are completed
  • Ensure all machinery is in good working order, Cleaned from previous days cleaning
  • Follow up on any repair issues that are outstanding
  • Review cleaning standards with Branch Manager if possible, agree on any action plans
  • Ensure stock is replenished on-site, clothes are clean and cupboard is clean and well maintained
  • Discuss cleaning issues with BM or designate, agree on action plans and implement any required changes
  • Review and visit poor-performing Branches and implement appropriate actions
  • Attend any scheduled meetings with Operation Team and cascade key messages to Cleaning operatives including any Servest initiatives
  • Observe all cleaners on site where available on cleansing processes and give feedback
  • Validate and Observe cleaning standards are in line with client and service expectations
  • Efficiency
  • Ensure cleaning budgets delivered as far as practicably possible in line with Atalian Servest commercial budgets
  • Monitor Cleaners work to ensure the client Standards are delivered within the allocated times
  • People
  • Develop implement and review improvement plans with Cleaning staff as required
  • Develop team coaching / training as and when required based on review and observations
  • Ensure personnel and training records are maintained in line with Company requirements and recording
  • Ensure all cleaners comply with dress standards as per Company guidelines and take action accordingly
  • Conduct Return to Work interviews and ensure the points system is followed to drive absence performance
  • Conduct exit interviews and use the information to drive LTO down
  • Conduct and review any disciplinary actions required, inform HR
  • General Activities
  • Accompany any Area Manager visiting any Branches
  • Review own training needs and development and participate in training activities
  • Review team training and development requirements and plan future coaching / training needs
  • Review cleaning Team succession planning with Line Manager
  • Feedback any staff communication information required
  • Conduct performance reviews with all staff as and when required
  • Conduct annual review and work with the team to support their development
  • The successful candidate

  • 1-year minimum of management experience
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