Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices.
Mitie has over 78,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.
Delivering the exceptional, every day
Our purpose : our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
Our promise to our people : a place to work where you can thrive and be your best every day.
Our promise to our customers : a trusted partner creating exceptional environments for your customers and people, adding value every day.
Our culture our core values and how we behave :
1. We are one Mitie : we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
2. We are built on integrity and trust : integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated.
We are proud to work for Mitie.
3. We go the extra mile : whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
4. Our diversity makes us stronger : we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights.
Everyone at Mitie has a voice and is treated as an equal.
5. Our customers’ business, is our business : we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
Knowledge of relevant procedures
Level of customer Service
Health and safety awareness and knowledge
At Mitie we know that our diversity makes us stronger’. We’re committed to creating a diverse and inclusive environment where our people can thrive and be their best every day.
We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.
Job objectives and responsibilities
Actively drive for service excellence, sustainability, social values and efficiency initiatives at local level
Co-ordinate the local delivery of all security operations
Effective and pro-active communication with the customer
Carry out pre-audit for monthly KPI meetings for all security operations
Manage client expectations and resolve all concerns in timely manner
Assist Mitie Operations Manager as required
Management and responsibility for site security equipment
Maintain the integrity of physical security on a day-to-day basis through the delivery and management of physical security measures and controls
Ensure that the security personnel are performing in line with the clients and Mitie values
Ensure that all on-site security systems remain fully functional and fit for purpose. Raise works tickets through the clients service desks to resolve technical issues and faults
Conduct stakeholder engagement both internally within client’s organisation and externally with Police and MOD agencies
Represent the site security team at monthly KPI meetings
Ensure security events are reported through the clients system and fully investigate all site security incidents, providing reports and corrective actions as required
Support trials and project activity by providing additional resource requirements and ensuring all silent hour guarding requests are met
Identify, observe, recognise, and report on Improvements and changes as required
Carry out development and reviews of direct reports
Create reports in line with customer expectations
Work well without supervision, in a busy Operational environment and prioritise workload
Ability to work under pressure to demanding deadlines
To work within established Company policies and procedures
Promote company values and standards and exhibit appropriate behaviour in accordance with Company ethos
Use talent and ability to encourage achievement and continuous improvement
Demonstrate safety, integrity & commitment at all times
Maintain excellent levels of communication throughout the team and the wider business
Ensure that operational delivery is maintained, and appropriate training is completed for all areas of the role
Escalate all matters when appropriate to the customer and Mitie Operations Manager
Carry out any other duties as and when necessary, to meet the varying demands of the business and satisfy customer needs
SC Clearance Minimum standard
Previous experience in a similar role
Extensive people management experience
First Aid at Work certificate desired, if not must be willing to achieve it
Minimum of 5 years proven experience in a similar role
Must understand client needs.
Ability to inspire and lead team to always deliver the highest service standards
Effective communicator at all levels
Must have exceptional understanding of security services
Understand key Mitie principles and assist in delivering this in every aspect of site functions
Must have excellent IT skills and a good understanding of all Microsoft Office applications