Would you like to work in spacious, contemporary hotel close to World Heritage Sites; Tower Bridge and The Tower of London?
The Tower Hotel is a 4 star deluxe Hotel overlooking the Thames, next to Tower Bridge. The hotel's 801 bedrooms, restaurants, bars and 19 meeting rooms benefit from stunning views over Tower Bridge and St Katharine Docks.
Our ambition is to become the world's best-managed hospitality company, delivering the best guest-centred experience in the industry.
Our Radical Hosting service ethos underpins everything we do and gives us a unique position in the industry. We aim to lead not only in guest satisfaction, but also in employee engagement and believe in a never worry alone’ culture and three simple words that define the way we work, passion, integrity & honour.
JOB PURPOSE SUMMARY :
Deliver a warm welcome and ensure that all internal and external guests receive a quick, efficient and professional Front of House experience.
Take reservations for all Hotel accommodation through all relevant booking channels, in line with the company Brand Standards.
RESPONSIBILITIES / MAIN DUTIES
Get to know regular guests and take steps to personalise guest stay to build guest loyalty.
Keep updated with hotel information including functions and VIP’s staying in-house.
Be able to recommend and give information on local attractions, theatres etc and make booking and reservations as requested by guests as well as being aware of current events taking place in the local area
Drive revenue by upselling products to all guests.
Ensure all correspondence checks are completed for the following day and ensure all reservations are accurate.
Assist Front Office and Finance with all related reservation correspondence Ensure all company and agents booked in at the hotel have credit where applicable.
Carry out daily check of on the day arrivals to ensure that rates are correct.
Assist Meeting and Events and Front Office in booking of day use and syndicate rooms.
Make sure all Advance Purchase reservations are charged.
Update and manage third party extranet sites as required.
Maintain and update guest / company / agent profiles in line with the reservations business process.
Send out Proposals, Contracts and Pro-forma invoices ensuring payments are received
Be responsible for Group bookings and all relevant process regarding these bookings
Compile group sheet and ensure necessary information is passed out to relevant departments.
Highly Guest Focussed with a passion for great service and a drive for guest satisfaction
Comfortable in a font line role facing the public
Empathetic and able to build relationships
An open personality who is relaxed and natural in their interactions
Accurate with good attention to detail
Able to create a positive first impression and be an ambassador for the brand and glh
Can demonstrate commercial awareness within the context of their role
What's in it for you?
Competitive starting salary and Holiday entitlement
Discounted hotel rates for yourself and your family across the Guoman and Thistle group
A huge range of online benefits which allows you to claim discounts and cash back with thousands of different retailers and service providers
The opportunity to work within an organisation committed to personal and career development
Pension and Healthcare schemes
Uniform (where applicable) and meals on duty