My client is one of the largest property companies in London. They are located in Paddington and have about 900 people in their office and therefore this role is a key role for them.
Currently, they are looking for a Digital Service Manager, experienced in innovative customer self-care across online, mobile and tablet.
The key focus of this role is to ensure the user experience of digital products and co-ordinate alignment with the Group’s technology and business processes to drive greater channel shift.
This role will be manging alongside colleague the full lifecycle of digital services.
This role is accountable for the online my account and app, tasked with the delivery of the overall self-service strategy and uptake targets.
The role is responsible for delivery of registration, usage, engagement and ROI metrics and will work closely with the Customer Experience and Customer Service teams to reduce call volumes and propensity.
Key Responsibilities :
Lead on strategies and plans to develop and maintain the Group’s digital services for customers, as part of the overall Digital Strategy.
Work with Change & IT / external agencies to provide sign-off, support user testing, and continuously improve the tools and platforms to meet the needs of internal and external customers.
Please ONLY apply if you possess the following :
To apply for the Digital Experience Manager position, please click the Apply’ button or email jmann welovesalt.com
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