Senior Technical Support Engineer
ServiceNow
Surrey, United Kingdom
11d ago

What you get to do in this role :

The will be responsible for managing and resolving the most challenging issues for the ServiceNow platform focusing on Integrations.

This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.

The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-

personal skills in addition to strong technical skills. The Technical Support Engineer must able to work outside of normal business hours (evening / weekend shifts, holidays) as needed.

Opportunity

Those we hire will be trained and mentored in these technologies as appropriate by our senior staff and will work to support a growing base of customers globally.

Successful candidates will enjoy a generous earning potential and the chance to expand their role in a multi-cultural company as we grow.

Relocation assistance will be considered.

  • Demonstrated ability to troubleshoot difficult technical issues while keeping a professional demeanour
  • Works well in a team environment
  • Strong personal commitment to quality and customer service
  • Excellent verbal and written communication skills
  • Experience in one (or more) of the following; Email Infrastructure (POP3 / IMAP, SMTP), Authentication & Authorisation Technologies (LDAP, SAML), Web Services (SOAP, REST), Data Extraction Technologies (JDBC, ODBC), Networking (HTTP, TCP / IP)
  • Experience writing or debugging Object Oriented code (Java preferred)
  • Experience in one (or more) scripting languages : JavaScript, Python, Perl, Unix Shell, Windows Shell)
  • Experience with relational databases (MySQL, Oracle)
  • Has a Bachelor’s degree or better in Computer Science or related Engineering discipline
  • Preferred Skills :

  • A fundamental understanding of ITSM, ITIL, or CMDB
  • Advanced Unix / Linux experience
  • Experience working with cloud based software like Microsoft Azure, Amazon Web Services, Google Cloud Platform, Okta
  • Professional level fluency to read, write and speak a European language as a second language is desired
  • We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

    ServiceNow is an Equal Employment Opportunity Employer.

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