Manages the delivery of all technical and service aspects of projects and studies for clients.
Determines the preliminary design of the study and evaluates and understands the study.
Serves as the internal link within the company and will have direct contact with all internal departments and direct one on one contact with external customers.
Initiates the involvement of appropriate departments, maintaining continuous communication with those departments, and ensures the work delivered to customers is of a consistently high standard.
Attends project meetings at the business or customer site. Leads and represents the business at kick off meetings as required by the customer.
Leads and facilitates customer teleconferences, visits and audits as required, and provides timely provision of customer reports and updates.
Interacts with Quality Assurance / Regulatory personnel to drive Problem Reports to closure.
Ensures customer needs are properly translated into quotation, and has responsibility to monitor and amend the quote and budget as required.
Provides accurate and timely financial forecasting and reporting.
Responsible for revenue recognition for projects and verifies final production information for Accounting Department prior to invoices release.
Participates in cross-functional business process improvement activities as required.
Works closely together with the account manager to gain overall customer satisfaction.
Applies Good Manufacturing Principles in all areas of responsibility.
Demonstrates and promotes the company vision
Minimum Qualifications and experience :
Requires understanding and competent use of SOPs, required by company Quality standards.
Requires excellent organisational, planning, verbal, written and numerical skills with the ability to analyse and define solutions and manage multiple tasks to meet strict deadlines.
Requires strong and effective communication skills, with the ability to effectively present information and respond to questions from groups of managers and clients.
Requires ability to develop strong customer management skills; proactively anticipates, understands, and responds to the needs of clients to meet or exceed their expectations.
Requires proficiency in personal computer applications (e.g. Microsoft Word, Excel, PowerPoint, Access, Outlook).
Requires proven experience with customers in a dynamic environment.
Preferred Qualifications :
Accredited college, university or recognised professional degree (or equivalent), preferably in a health related field.
Work Conditions / Physical Requirements :
Ability to work, on occasion, in a cold environment, hazardous and infectious agents, marked changes in temperature.
Must be able to use a computer up to 8 hours per day.
5-10% Travel, as needed