Client Services Administrator
Bottomline
Runcorn, England, United Kingdom
3d ago

We are looking for a Client Services Administrator to innovate , win , and grow with us !

Job role :

To manage a portfolio of client’s direct debit / direct credit processing undertaking all Clients Services responsibilities.

Major Activities and Responsibilities :

  • Responsible for the day to day management of all Clients.
  • Process and reconcile all Direct Debit collection files and Direct Credit files when received from the client - reporting back to the client any exceptions or errors.
  • Keep a log of all data received and ensure appropriate sign off authority is received where appropriate.
  • Ensure that all files both AUDDIS and Collections files created by the e-mandates system are submitted in line with the due dates / daily tasks.
  • To have responsibility for the on-boarding of new clients to include the building of the client on the PTX e-mandates portal and provide training and ongoing customer support.
  • Process and reconcile all Direct Debit collection files and Direct Credit files when received from the client - reporting back to the client any exceptions or errors.
  • Keep a log of all data received and ensure appropriate sign off authority is received where appropriate.
  • Ensure that all files both AUDDIS and Collections files created by the e-mandates system are submitted in line with the due dates / daily tasks.
  • To have responsibility for the on-boarding of new clients to include the building of the client on the PTX e-mandates portal and provide training and ongoing customer support.
  • Provide polite and efficient customer service whilst maximising productivity, to rectify problems, give accurate account information, agree actions, and give updates.
  • Ensuring any complaints that cannot be resolved are escalated.

  • Responding to client support tickets and emails in a timely and professional manner.
  • Ensure that all Direct Debit payments credited to the RE accounts are reconciled and CHAPS / BACS requests raised for remittance into the appropriate Client accounts.
  • To manage / monitor all indemnity claims received ensuring prompt repayment and notification / reclamation of funds from the Client.
  • Support fellow members of the Client Services Team to help and assist where necessary thus becoming an active and participate team member.
  • Contribute to and implement personal development and training plans, proactively pursuing opportunities to develop skills and knowledge ensuring always that you are up-to-date and familiar with the Bacs rules and guidelines.
  • Measures of Success :

  • Deadlines met
  • Service Levels Maintained
  • Productivity
  • Feedback
  • Quality of Work
  • Client Satisfaction
  • Skills and Experience Required :

  • Self motivated and results orientated with a persistent approach to work
  • GCSE Standard of Education (including Maths and English)
  • Experience in working in a customer service environment demonstrating excellent communication skills and in particular telephone skills.
  • Persuasiveness, decisiveness, confidence, and initiative.
  • Key Competencies :
  • Numerate
  • Numerate
  • Communication
  • Teamwork / Collaboration / Adaptability
  • Quality / Attention to Detail
  • Customer Service Orientation
  • Self Motivation / Planning & Organising
  • Judgement / Problem Solving
  • Bottomline is a participating employer in the Employment Verification (E-Verify) program EOE / AA / M / F / V / D / E-Verify Employer.

    Bottomline Technologies is an Equal Employment Opportunity and Affirmative Action Employer.

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