Location : UK - Birmingham Job-ID : Contract type : Permanent Business Unit : IT Service Delivery / Managed Services
Job title : Team Leader
Location : Derby (with hybrid-working)
Based at our client’s site in Derby, we provide direction and support to our people to ensure we’re delivering for our customers.
We accomplish this by managing and allocating workload according to SLA’s, provide analysis and feedback on ticket volumes and aged tickets, monitoring performance across multiple sites and ensuring we have the people where we need them in order to succeed.
What you’ll be doing