Location : UK - Birmingham Job-ID : Contract type : Permanent Business Unit : IT Service Delivery / Managed Services

Job title : Team Leader

Location : Derby (with hybrid-working)

Team overview

Based at our client’s site in Derby, we provide direction and support to our people to ensure we’re delivering for our customers.

We accomplish this by managing and allocating workload according to SLA’s, provide analysis and feedback on ticket volumes and aged tickets, monitoring performance across multiple sites and ensuring we have the people where we need them in order to succeed.

What you’ll be doing

Team management