Front Office Apprentice
Hilton
Cobham, UK
15h ago

Job Summary

An Apprentice is responsible for assisting in the delivery of an excellent Guest and Member experience while contributing to high levels of customer service.

  • The Apprenticeship Academy includes one of five 12 month Apprenticeships across a range of hospitality job roles, and will help you gain the skills and knowledge to work in one of the following areas;
  • Kitchen, front of House, Food and Beverage, Exercise and Fitness or Multi-Skilled Hospitality.

    What will I be doing?

    An Apprentice will be required to undertake all reasonable duties as assigned by the Supervisors and Managers Specifically, you will be responsible for performing the following tasks to the highest standards :

  • Contribute to high levels of customer service
  • Manage customer relations when necessary
  • Comply with and have full knowledge of regulations regarding Health and Safety
  • Undertake any reasonable duties that may be assigned by the senior manager in the hotel
  • Complete all aspects of the training programme
  • What are we looking for?

    An Apprentice serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :

  • Positive attitude
  • Good communication skills
  • Committed to delivering a high level of customer service
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Ability to work on your own or in teams
  • Willingness to learn
  • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

  • Ability to work a variety of shifts including weekends, days, afternoons and evenings
  • Apply
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