ABOUT THE TEAM The Customer Experience team is the primary interface between VTEX and the customer. It uses every communication channel to guide the client, as each interaction is an opportunity to share ecommerce expertise.
The team’s knowledge has to be one step ahead of the user’s.The team’s focus is not just advising the client on the best usage of the platform but identifying the context of the client’s and having in-depth knowledge of VTEX capabilities applied to real business cases.
ABOUT THE ROLE The Solution Architect is an eCommerce expert in charge of projects and will lead the team to help clients achieve their results.
Solution architects play a pivotal role in driving our client’s success and, ultimately, our brand’s continued growth. They investigate the platform's technical scenarios to address customer business and technical questions.
They are responsible for overseeing eCommerce projects from kickoff to launch, coordinating and collaborating with cross-functional teams to create exceptional commerce experiences while managing timelines and expectations.
WHO YOU ARE
YOUR COMPENSATION PACKAGE WILL BE
ABOUT VTEXVTEX (NYSE : VTEX), the enterprise digital commerce platform for premier brands and retailers, is the leader in accelerating commerce transformation in Latin America and now expanding globally.
Our platform enables our customers to execute their commerce strategy, including building online stores, integrating and managing orders across channels, and creating marketplaces to sell products from third-party vendors.
VTEX platform is engineered to enterprise-level standards and features. We are trusted by more than 2,000 customers with over 2,500 active online stores across 32 countries, who rely on VTEX to connect with their consumers in a meaningful way*.
We have been the vendor of choice for numerous Fortune 500 companies in Latin America and are now becoming the global digital commerce vendor for enterprise brands, including Whirlpool, AB InBev, and Motorola.
According to IDC, VTEX is one of five vendors who "shaped the year 2020" and the fastest-growing digital commerce applications vendor in the top 20 market shares.