Process Officer
Shared Services Connected Ltd
3d ago

The company

  • was established as a joint venture between the Cabinet Office and Sopra Steria Ltd, in 2013 as part of the Government’s Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence : Blackpool;
  • Newcastle; Newport; and York.

    Our clients include a number of government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry Training Board.

    The Day Job

    This is a brand new pilot scheme supporting the Ministry of Justice with employees coming towards retirement , Working with large sets of data and sensitive information.

    Delivering specialist services which involve the choice and application of diverse processes, systems and techniques or for supervising staff delivering a broad range of services.

    This experience means that they are either deployed onto inherently more complex transactions; they may also provide first point of escalation on non-standard events where the Process Assistant lacks the experience to resolve.

    Process Officer could have line manager responsibilities for process assistants.

    Key Responsibilities

  • Advise and mentor process assistants and handle more complex pieces of work.
  • Train and coach new members.
  • Undertake quality assurance for the team’s work within own area of expertise and provide feedback to the team.
  • Provide ongoing maintenance and update of procedures and flow of information to process assistants.
  • Keep own knowledge of procedures up to date.
  • Run reports, extract data and analyse the data, as the service requires, often using spreadsheets and statistical techniques
  • Measure performance of the process assistants and feedback to operations management in own area.
  • Respond to, and resolve queries, taking action as appropriate and identify any preventative measures.
  • Support line manager and team members (training / coaching) as required.
  • Update / maintain manual or data base records.
  • Input data accurately.
  • Prioritise workloads.
  • Provide admin support as required.
  • Ensure that agreed timescales are adhered to.
  • Align with regulatory requirements where applicable.
  • Essential Skills

  • Numerate and able to process complex data
  • Good spreadsheet and Word skills
  • Very good interpersonal skills
  • Able to use initiative and exercise sound judgment
  • Articulate and able to develop good working relationships with colleagues and clients
  • Able to coach and mentor junior members of a team
  • Desirable Skills

  • Able to use PowerPoint
  • Very strong understanding of relevant ERP system e.g. Oracle
  • Flexible manner and approach
  • Contract Type : FTC - 12 Months

    Location : Newport

    Security Clearance Level : SC

    Internal Recruiter : Rachel

    Salary : £22,500

    Benefits : 25 days annual leave with the option to buy additional days, life assurance, pension, and generous flexible benefits fund

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