Customer Service Advisor
Civica
London, London, GB
8h ago

Competitive + benefits

Job Type : Full and part time hours available

  • Opening hours;
  • Canterbury- 08 : 30 17 : 30 Monday to Thursday, 08 : 30- 17 : 00 Fridays

    Dover- 09 : 00- 17 : 00 Monday to Friday

    Thanet- 08 : 45- 17 : 30 Monday to Thursday, 08 : 45 17 : 00 Fridays

    Closing date : 31st March

    Life at Civica

    Help us continue to build on 19 years of unbroken growth and maintain our position as a Top 2, UK software company.

    Civica is one of the UK’s largest software companies, with over 30 years of proven expertise in delivering improved outcomes for public services around the world.

  • Blended working : less commuting, more time with your friends and family.
  • Investors in People’ Gold : We prioritise the development of our colleagues to match their ambition.
  • Financial Times - Diversity Leader 2020 : We’re committed to maintaining an inclusive and supportive culture.
  • Top rated employer Glassdoor : Our average length of service is 9 years.
  • Societal Impact : Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.
  • Civica works in partnership with Canterbury, Dover and Thanet Councils to provide services at a variety of East Kent locations.

    Civica is a can-do’ organisation; honest about what we do and how we conduct ourselves and always proud of our services and people.

    We strive for excellent and cost-effective service delivery.

    We would welcome applications from people looking to start their careers within Local Government, as well as those with experience.

    Full time hours are 37 per week. All our posts are open to job share and combinations of part-time hours, especially within Customer Services, where cover for the lunch periods would be helpful and may suit applicants with caring responsibilities

    About You

    The successful candidate will need to demonstrate that are self-motivated and able to work well in a busy environment, both within a team and on their own.

    Although training will be given, we do need applicants to show they are experienced users of IT applications, specifically MS Office and have a track record of managing conflicting priorities and delivering targets effectively.

    Your core responsibilities :

  • Strong communication skills and a commitment to providing a high standard of service to join our friendly team.
  • Computer literate and committed to excellent customer service standards, to provide advice to customers about a range of Council Services.
  • To provide advice to customers about a range of Council Service either face to fae or pro-dominantly over the telephone
  • Flexible about which office location you will work from and would be based in either our Thanet, Dover or Canterbury offices.
  • Although this role requires the ability to work from an office when needed, the ability to work from home is essential, so access to reliable broadband and a suitable workstation at home is needed

  • Demonstrate that you are self-motivated and able to work well in a busy environment, both within a team and on your own
  • DBS check

  • Please be aware that a Standard DBS check is a requirement for this role.
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