Facilities Coordinator
Kier Group plc.
Greater London, England, United Kingdom
3d ago

Kier Workplace Services provides specialist teams and technology solutions to help plan, manage and improve our clients’ workplaces.

This provides our clients with access to solutions not readily available in their own organisations. It also enables our clients to focus on their core business, while Kier takes care of the rest.

Our key clients include the Royal Opera House, Royal Shakespeare Company, Legal and General, Kent County Council, Oldham Council, BAE and the London Borough of Southwark.

We also work with a number of schools and academies, the Welsh Government and hold a major contract with the NHS in Yorkshire and Humber.

Facilities Coordinator

We are currently seeking a Facilitates Coordinator to work upon a major contract we hold in London.

The main objective of the role is to schedule planned maintenance and co-ordinate the M&E team as well as to provide our buildings with a single point of contact for all building facilities and maintenance related issues whilst ensuring all jobs are correctly logged and followed through to completion.

The successful candidate should be currently in a help-desk or maintenance / facilities related role with a good knowledge of commercial property and the ongoing issues that arise on a daily basis.

This role presents an opportunity for such a candidate to develop the helpdesk function within the property team that requires the ability to problem solve and coordinate both internal and external stakeholders.

Key Responsibilities :

  • Be the central point of contact for Building Managers for all facilities and maintenance related queries
  • To manage both the in-house and external reactive maintenance systems to provide a parallel and real-time view of the properties performance
  • Assist with ad-hoc administration and project work
  • Schedule maintenance and inspections, liaising between sites and external contractors to ensure works are carried out
  • Manage CAFM system to ensure planned maintenance is recorded and programmed to show compliance across sites
  • Escalate contractor quotes to facilities management team and coordinate works agreed
  • Tracking job progress against pre-determined KPI’s including maximum allowable response and rectification times and implementing escalation procedures
  • Regular contact with the Facilities Management Team and Maintenance Manager to communicate any issues / challenges that are raised
  • Escalate any urgent and critical jobs to the Facilities Manager
  • Raising purchase orders and dealing with invoices
  • Dealing with queries in a quick and efficient manner
  • Provide advice on queries and helpdesk referrals
  • Problem solve based on knowledge of buildings and facilities to determine the course of action to resolve the issues raised
  • Collate operations data and prepare reports
  • Keeping contractor schedule up to date
  • Provide reports and review third party contractor performance against KPI’s
  • Develop helpdesk function to become best in class
  • Regular review of costs across maintenance and services across sites
  • Compile reports of maintenance and contractor jobs weekly / monthly for sites
  • Key Skills and Qualifications :

  • Prior history of working within a commercial buildings facilities & maintenance department, ideally with some help desk experience
  • Health and Safety expertise
  • Some familiarity with the operation of complex HVAC, BMS and sprinkler systems
  • Knowledge and understanding of the differences between landlord and tenant maintenance responsibilities and developing and implementing property / facilities management solutions
  • Ability to diligently maintain a Microsoft excel spreadsheet document or similar software
  • Excellent communication / problem solving skills, attention to detail, self-motivation and the ability to be a strong team player are integral to this role
  • Please note the successful candidate will be subject to an enhanced DBS check

    Make the journey. Leave a legacy.

    Being part of Kier means living our values of being collaborative, enthusiastic and forward thinking. We all have the potential to shape our world, and it’s through these values that we will leave a lasting legacy

    Bring your talent and ambition to Kier and you will be given the scope and opportunity to invest in your own future, to build your expertise and contribute to a rich and diverse culture.

    Kier is an inclusive employer

    Let’s shape your world together

    Primary Location

    United Kingdom-England-Greater London-London

    Organization

    Kier Group UKFull TimePermanent

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