Your job duties will include :
Helping customers manage / update content or help determine where changes need to be made at.
Responding to customers who report issues with their website and handling / debugging issues (in a timely manner!)
Working with customers to scope and handle custom development requests.
Provide knowledgeable recommendations for solutions to handle customer feature requests.
Regular management of site updates from third party plugins / themes and WordPress Core.
Manage setup of new customers and removal of parting customers.
Delegate and prioritize support tickets while working satisfactorily resolve as quickly as manageable.
Minimum Requirements :
Two years of customer service experience in a fast-paced environment
Experience fixing websites! Knowing how to debug and problem solve is crucial.
Experience with plugin support and customer support forums
At the minimum, a familiarity with WordPress
Nice to haves (not required, but are a plus) :
Back and front end development skills
Work Environment :
Remote work Monday through Friday 9am 5pm EST
Office dress code : Pajamas, if you like.
This is full-time, salaried position
Full-time employees enjoy benefits such as Medical / Dental / Vision, Paid Time Off, 401K
Pay rate is based on experience and abilities
Lots and lots of informal gif sharing
We’re looking for someone who :
Likes to interact with and help people
Is patient enough to deal with frustrated folks that have a wide range of technical experience (or lack thereof)
Is self-motivated to get the job done!
Treats support work like a friendly puzzle to be solved