Operations Manager - Aviation (Gatwick Airport)
Crawley, England, United Kingdom
3d ago

The role

Working in the Operational Team, the Aviation Operations Manager will be responsible for overseeing and coordinating the operational planning and delivery of a testing site at Gatwick Airport.

  • Responsible for working with clients to schedule and implement testing sessions, ensuring that all contractual obligations are delivered to the highest standards;
  • this includes scheduling, staffing, inventory, equipment and site operations. Act as the primary point of contact and / or escalation channel, for day-to-day client relations for any site(s) being managed.

    About Oxsed

    Oxsed was founded in April 2020 by world-leading scientists from the University of Oxford, a global leader in infectious diseases research.

    Our vision and ambition is to create a world where disease doesnt disrupt normal life . We aim to minimise the impact of disease on individuals and communities by providing accurate and rapid testing throughout the world.

    The first diagnostic test we developed is called the Oxsed RaVid Direct - this is a rapid, accurate and scalable test for COVID-19.

    Though our journey started with tackling the COVID-19 pandemic, we are now expanding to address other diseases that affect the day-to-day lives of millions across the world.

    Oxsed's HQ is in Oxford, but we already have testing sites at Heathrow, Stansted, Luton, Manchester and the O2 in London as we help support the reopening of travel and events this year.

    Our values

    Social responsibility - We are driven to improve the world around us in everything we do

    Innovation - We are motivated to continuously advance our technology, our thinking, and how we work

    Trust - We work hard to build lasting relationships and trust between ourselves, our partners, and the communities we work with

    Collaboration - Everyone brings different skills and perspectives, we are stronger as a team when we work alongside each other

    Communication - Open forums for discussion, feedback and ideas are crucial to collective success


  • Day to day point of contact for all communications with the client in regard to the planning and delivery of contractual obligations
  • Working alongside Project Screen internal staff members to ensure the smooth planning and delivery of all testing sessions, including management and assurance of site cover through staff schedule planning and implementation
  • Manage the client testing schedule, and all schedule change requests from the client, and ensure internal and external stakeholders are informed accordingly
  • Partner with Site Readiness and Overlay to ensure that all site structures and equipment are appropriately assigned to each testing site
  • Work closely with the Client Success Coordinators to provide the appropriate staffing levels on any given live day
  • Working closely with the Client Success Coordinators, and with the support of the LabTechnicians, monitor and manage the stock readiness across client sites
  • Support the Client Success Coordinators in providing timely and accurate information regarding the resource requirements for operational delivery
  • Act as the escalation pathway for Oxsed staff on site in order to provide quick resolution to all issues and incidents
  • Working with the client, manage the airline passenger loads and plan operational service levels accordingly.
  • Highlights any potential risk situation within operational delivery cycle to all stakeholders
  • Produce a weekly roll up report providing an overview of the Project Status, including the highlighting of any risk and issues associated with the project
  • Manage a clean lab-based facility and the technicians to ensure adherence to agreed clinical protocols
  • Deal with partner organisations in the airport environment as well as disputes resolve any queries and or disputes
  • Requirements

  • Project / Account Management in the Events or Operational delivery sectors
  • Experience of working in the aviation sector an advantage but not essential
  • Manage complex relationships with customers, vendors and other external third parties as well as across internal teams and other stakeholders
  • Conceptual thinking and quick problem solving
  • Detail conscious
  • Superior planning, organising and coordination in operational delivery
  • Ability to build, manage and develop strong client relations
  • Able to make quick effective decisions in a fast-changing environment
  • Good interpersonal and supervisory skills
  • Ability to prioritise and work under pressure
  • Good written and verbal communication skills
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