Deskside/AV Engineer
Gallagher Affinity
London, Greater London, United Kingdom
1d ago

We're looking for an expert Deskside AV Engineer to analyse and provide support across our organisation.

Part of a dedicated team of IT professionals, you'll strive to provide your customer with all they need to do their job.

Provide analysis, diagnosis and resolution of customer issues, which may range from straightforward to the more complex.

Your Role :

  • Carry out routine checks and testing of audio visual equipment and systems. Make sure that any faults are found and reported quickly.
  • Play an important role in the team by assisting in first and second line fault repairs.
  • Keep customers informed of the ticket lifecycle manage your customer’s expectations, delivering an efficient service that you're proud of.
  • Contribute to the production of IT / AV processes documentation. Provide dedicated management of Remedy queues, handle un-assigned tickets and update work information.
  • Set up and test video conferencing equipment and ensure your customer can conduct their meeting.
  • Respond to calls and solve problems in a quick, calm manner.
  • Set up and configure PC’s and Laptops, manage the installation of hardware & software including the recording of licenses.
  • Look after hardware including liaising with third party suppliers and contractors.
  • Your Skills, Experience and Qualifications :

  • BSC or BA in an audio visual or related degree would be a highly advantageous.
  • MCP / MCDST or equivalent is desirable as is An ITIL qualification although not essential.
  • You're adept in these systems and technologies :

  • Windows 7 & 10, Microsoft Office packages : 2010 to 2016
  • Crestron : Toolbox / fusion and Polycom Sound structure
  • QSC DSP Matrix, Cisco, Adobe, Cisco WebEx, Apple products.
  • Computer & User Management in Active Directory;
  • Exchange 2010 + 2016 admin, Citrix XenApp and Citrix receiver
  • You have Onsite AV / DS experience along with superb interpersonal skills.
  • An ambitious, effective communicator with excellent organisational skills and superb problem solving skills.
  • Confident to prioritise and manage own workload, working comfortably with others but thriving under your own initiative.
  • Eligible to work in the UK
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