Prescription Management Co-Ordinator Essex
McKesson
Harlow, UK
1d ago

Job Description

Permanent Full Time 37.5 Hours Per Week / Monday to Friday : 9am to 17.30pm.

Competitive Salary + Benefits + Career Development

You will work as part of the Prescription Management Team corresponding with prescribing centres to ensure prescription requests are processed appropriately and timely.

You will be accountable for ensuring prescription requests are made in sufficient time to allow prescriptions to be received and processed to ensure patient delivers are delivered on time.

About the opportunity

This role requires you to manage prescription orders for patients in line with the agreed service specifications, standard operating procedures and regulatory requirements.

You will follow up prescription requests that haven’t been processed by the referrer and ensure there is no delay regarding the patient’s delivery.

You will be accountable in maintaining accurate documentation and logs of requests made and received to help monitor service levels and allow appropriate management of accounts.

Education to include 3 GCSE’s or equivalent to grade C or above to include English and Maths

  • Evidence of continuing development
  • Experience of working in a customer service environment
  • IT literate with experience of using MS Word and Excel
  • Experience of working in a healthcare environment would be desirable.
  • You will be responsible for managing individual patient prescription requests to the relevant referrer. You will work as part of the prescription management team to request prescriptions at set time periods ahead of the next patient delivery date.

    You should be able to work on your own initiative within the role specification in a team environment. You are able to deal with challenging situations, stay calm under pressure and identify where escalation is appropriate.

    This will consist of :

  • Requesting of individual patient prescriptions to relevant referrer / s according to the patients delivery schedules
  • Identify the patients that need prescription requests processed using the Prescription Management Report.
  • Requesting individual patient prescriptions to relevant referrer / s in the appropriate format (email, fax, letter, phone).
  • Requesting of individual patient prescriptions in the agreed format to relevant referrer / s to process the requests.
  • Requesting prescriptions at set time periods ahead of the next patient delivery date.
  • Being accountable to escalate failed receipt of prescriptions according to set procedures to ensure they are received in good time for internal processing.
  • Apply
    Add to favorites
    Remove from favorites
    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form